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“Left questioning, left expecting more” 2 of 5 stars
Review of Riad & Spa Mabrouk

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Riad & Spa Mabrouk
4.0 of 5 Lodge   |   Rue Bani Marine | à côté de cinema mabrouka, Marrakech 40000, Morocco   |  
Hotel amenities
Ranked #51 of 179 Specialty lodging in Marrakech
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“Left questioning, left expecting more”
2 of 5 stars Reviewed April 2, 2013 via mobile

We stayed here in March based upon recommendations from trip advisor, and am left wondering whether people really stayed there? Stayed in one room, but no hot water. Reception staff seemed put off by the fact that we asked for hot water and promised to get it fixed. After several hours, we kept asking and was told that we could shower in another room. Okay. Battery in fire alarm needed changing, it ticked every minute for the seven hours we slept. That is about 2200 ticks...
The next day when we questioned about the shower, they gave us a suite instead. Both rooms look worn and tired.
Towels took multiple requests and it showed every one of the 800 thread count, as each thread was loose. The bathroom smelled. When we checked out, we mentioned the smell, and reception smiled and said, "yes, it does". Better places to stay. Breakfast, I ordered a coffee, so I got one as well as my wife. Feeling concerned that she could not order.

Stayed March 2013, traveled with family
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94 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
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Geneva
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed March 31, 2013

Do not stay here, unless you want to have your belongings stolen from your room by the staff. We were a group staying there for one night. One girls camera, ipad and iphone were all stolen from her room and the door was locked so it was obviously a staff member. When we spoke with the manager to say what happened, they reacted very defensively and were shouting at us. We insisted that the police come, which happened but the police guy seemed completely lacking in interest. Basically the hotel managers (one woman and one man) and the police tried to say that it must have been one of her group. Then we all left a different times during the next day. I didn't get to see the girl whose stuff had been stolen the next morning, so before I left for the airport I asked the manager at the hotel if my friend's stuff had been found and she said, with her other manager, that the stuff had been found and that they were really rude saying to me and she said that she must have done it for the insurance. I was very sceptical but I was hoping that the girl did leave with her stuff, but no, when I eventually got the message to her to check if she had her stuff, she said she didn't. So they were complete liars as well as thieves. Its such a pity we ended with this awful experience at this hotel. As we didn't trust that the police who came was genuine, I went to the tourist police to report this, and they said that the Mabrouk was not a good place. I have never had any bad experience in Morocco before and I have been a few times, so this was really not the norm. Awful. There are so many lovely places to stay in Marakkesh with kind and honest people, but the Mabrouk was the complete opposite.

  • Stayed March 2013, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
maidenhead uk
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 10, 2013

We stayed at the Riad AND SPA Mabrouk for 3 nights early March and like other reviewers were impressed by our room, the beautiful courtyard( covered when wet) ,the overall standard of cleanliness , the excellent inhouse hamman/massage and especially by the central location near the main square and on a wide pedestrian road . This felt fairly safe( but beware young children seeking money or selling stuff in groups - they go up and down the road and may surround the unwary.) Food was safe and tasty though breakfast limited to plate of breads/pancakes/omelette.Harira lentil/chickpea soup) was excellent for lunch.Good local wines.Service sometimes haphazard when we observed other tables being given wrong dishes, tables not always fully equipped etc but we were never hurried. Good local guitar /drum duo played traditional music all evening and added atmosphere.Smoking allowed everywhere which could be a bit irritating.
When we arrived reception didn't have a map and the receptionist seemed uninterested so I bought one nearby (titled Marrrakesh Evasions - certainly turned out to be evasive!)). The only Riad Mabrouk marked was to the south east.Reading some other reviews from other websites they were evidently referring to the 'other' Mabrouk which had no hamman, etc.On websites make sure you look for the address Rue Bani Marine and the SPA part of the name! Lonely Planet guide( v good) has correct location on their (small) maps.NB spelling may have an extra 'a' ie Mabrouk/Mabrouka .
Take a compass( may be one on your smartphone) - useful in the narrow streets.Allow around 3 hours at airport on return - endless queues for security check.
Euros widely accepted and easy to estimate as 1E to 10Dirham. USD also OK ( 1 USD note good for tips). Currency exchange right next to hotel front bar and part of hotel. Pre-ordered taxi was E20.
Visit to the Ensemble Artisanale handicraft centre ( communal market) was much more peaceful than the persistent haranguing of gift sellers and seemed good quality.
Overall a fascinating first visit to Morocco.

Room Tip: We had a suite(Hania Suite) - more space, quiet, first floor. Originally booked Massouda Suite but...
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 19, 2013

I stayed in the hotel 3 times now and every time .....it has been truly an amazing experience....i would recommend this over and over for the service and the the comfort.....rooms are beautiful and very clean... a hotel which makes your holiday a bit more exciting then just a place to stay..and for a very reasonable price.....5starts for everything.... thank you :) . Shak

Room Tip: It is in centre of the town easy access to shop and transport both.
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  • Stayed February 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
R-SPA-Mabrouk, Responsable réception at Riad & Spa Mabrouk, responded to this review, October 4, 2013
I hope your return home was pleasant and that the warmth of the Marrakesh's sun will be in your hearts forever.
The team of Riad SACR and my self thank you for your trust. We have enjoyed your company very much and we all hope to welcome you again very soon.
With my best wishes for your future,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts
2 reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed January 1, 2013

we are two english girls who stayed in this riad in the room 12 it was so fabulous one but the most thing which help us to love our staying there is the beautiful girl in the reception called hannan she is so nice with us so close to our needs and most important thing is she can speak english very good if you close your eyes you will think that you are listening to an american girl me and my friend we will be so thankful to her she is so kind i highly recommend this riad

Room Tip: room upstairs is warm and fabulous
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  • Stayed December 2012, traveled with friends
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
R-SPA-Mabrouk, Responsable réception at Riad & Spa Mabrouk, responded to this review, October 4, 2013
I hope your return home was pleasant and that the warmth of the Marrakesh's sun will be in your hearts forever.
The team of Riad SACR and my self thank you for your trust. We have enjoyed your company very much and we all hope to welcome you again very soon.
With my best wishes for your future,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Marrakech
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 17, 2012

Location really could not be better - situated on a named road (a rarity in the Medina) and only a minute's walk down a pedestrianised modern shopping street (no bartering) to Jamaa El F'naa square (lots of bartering). No narrow alleyways in sight -- you'll have to go and seek those out in the Medina.

Our room faced onto the street, so good fun watching the crowds go past outside, but it was a bit noisy, with shop owners out on the street shouting until late, and especially noticeable whenever the square is really noisy and going hell for leather til late, on the first night drums were pounding furiously at some ungodly hour, but was not as noisy on the second night (we stayed Wed & Thurs), but we brought foam ear plugs anyway so didn't really notice too much. Comfy firm mattress, and there was double glazing so most of the noise was shut out effectively and we slept very well. Shower was OK, bathroom nicely appointed with its own water heater (so the bathroom was pretty warm all the time even with the air con running in the room).


Reception staff were very helpful, and all spoke enough English to make ourselves understood.

Food at the Riad Mabrouk is... decent. Breakfasts included and very very filling. The lamb tagine is really amazing -- but more like a curry (you'll need a side dish!) whereas the chicken one was not so impressive. We had a superb salad & harira soup first night, as we weren't that hungry. Service is very good (it helps A LOT if you can speak French). They do sell a selection of alcoholic drinks if you're not into observing the local customs. We didn't eat anywhere else as the Medina is pretty stressful -- not knowing where to turn and having a hundred friendly local people saying "oh, don't eat there because it'll make you ill, eat here instead" doesn't make it any easier to decide, when you're conscious that they might well be on commission (even though they are probably just being friendly). Solo travellers will have an easier time of this, as you can more easily build up rapport with someone if you don't look like the average tourist, and can work out if they're genuine or not.

Ice cream & patisserie 20yds up the road towards JEF is well worth a visit.

We didn't use the spa facilities.

You'll 'do' Marrakech in 2 days max, so I wouldn't advise a longer stay, but the Mabrouk is definitely a good choice if you don't want an adventure holiday!

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Easytobook.com

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
R-SPA-Mabrouk, Responsable réception at Riad & Spa Mabrouk, responded to this review, October 4, 2013
I hope your return home was pleasant and that the warmth of the Marrakesh's sun will be in your hearts forever.
The team of Riad SACR and my self thank you for your trust. We have enjoyed your company very much and we all hope to welcome you again very soon.
With my best wishes for your future,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Groningen, The Netherlands
Contributor
17 reviews 17 reviews
13 hotel reviews
Reviews in 14 cities Reviews in 14 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed May 10, 2012

Because we booked a last minute, we quickly searched and found a nice deal online at Riad Mabrouk. It turned out to be a worthy choice!
The hotel is located only 1 minute away from the famous and wonderful Jamaa el-Fna place (the inhabitants call it the "Big Square"). For us it was perfect, but for people who need total silence in order to get some sleep, it might be less attractive. After a whole day walking it is so nice to come back to your hotel, freshen up a bit and go out again any time you like!
The room we got was not big but not small either, just normal sized. The interior is very pretty; all the small details and decorations make it a colorful and cosy place to stay in. The room gets cleaned and tidied up every day. In our case, we opened a window and watched the big crowds flow through the streets. As mentioned before, it can get a bit noisy (until 12pm), but for us this wasn't a problem at all.
Breakfirst was included: if you are a sweettooth, you will love it! Nice Moroccan tea, jus d'orange, small pancakes, sweet bread and a croissant. They vary the breakfirst a bit every day. We also had a lunch and diner once. It is somewhat expensive in comparison with other places, but surely not overpriced.
The staff is very polite and is willing to assist you with almost everything. For example, because we payed a bit too much for the taxi from the airport to the hotel, the man from the security made sure we used taxi's that were fairly priced. Everyone speaks basic English, so communicating is no problem. A special thanks for Hassan, Saliha and Hanan for answering all our questions and helping us out with making the best of Marrakech!

  • Stayed May 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Riad & Spa Mabrouk

Address: Rue Bani Marine | à côté de cinema mabrouka, Marrakech 40000, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites
Hotel Style:
Ranked #51 of 179 Specialty lodging in Marrakech
Price Range (Based on Average Rates): $
Hotel Class:4 star — Riad & Spa Mabrouk 4*
Official Description (provided by the hotel):
Located in the heart of the Medina, the Jamaa El Fna square, in the center of the monuments of the city of Marrakech. Riad & Spa Mabrouk merges Moroccan and Andalusian architecture. It has several rooftop terraces with panoramic views of the city.4 suites and 10 rooms, air-conditioned and elegantly decorated, are decorated in a Moroccan-Andalusian style. With colorful tiles, the en suite bathroom is provided bathrobes and or showers and complimentary toiletries. They feature a minibar, satellite TV and a seating area.A Moroccan breakfast is served each morning. Lunch and dinner, you can sample Moroccan dishes in one of our fine restaurants.Wi-Fi access is available free of charge. The Riad has a currency exchange desk and a souvenir shop.To relax, the Riad offers a hammam, Jacuzzi and a massage service and a gym. The staff is at your disposal 24h/24, it can help you organize your excursions and airport transfers. ... more   less 
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