We stayed here in March based upon recommendations from trip advisor, and am left wondering whether people really stayed there? Stayed in one room, but no hot water. Reception staff seemed put off by the fact that we asked for hot water and promised to get it fixed. After several hours, we kept asking and was told that we could shower in another room. Okay. Battery in fire alarm needed changing, it ticked every minute for the seven hours we slept. That is about 2200 ticks...
The next day when we questioned about the shower, they gave us a suite instead. Both rooms look worn and tired.
Towels took multiple requests and it showed every one of the 800 thread count, as each thread was loose. The bathroom smelled. When we checked out, we mentioned the smell, and reception smiled and said, "yes, it does". Better places to stay. Breakfast, I ordered a coffee, so I got one as well as my wife. Feeling concerned that she could not order.
- Official Description (provided by the hotel):
- Located in the heart of the Medina, the Jamaa El Fna square, in the center of the monuments of the city of Marrakech. Riad & Spa Mabrouk merges Moroccan and Andalusian architecture. It has several rooftop terraces with panoramic views of the city.4 suites and 10 rooms, air-conditioned and elegantly decorated, are decorated in a Moroccan-Andalusian style. With colorful tiles, the en suite bathroom is provided bathrobes and or showers and complimentary toiletries. They feature a minibar, satellite TV and a seating area.A Moroccan breakfast is served each morning. Lunch and dinner, you can sample Moroccan dishes in one of our fine restaurants.Wi-Fi access is available free of charge. The Riad has a currency exchange desk and a souvenir shop.To relax, the Riad offers a hammam, Jacuzzi and a massage service and a gym. The staff is at your disposal 24h/24, it can help you organize your excursions and airport transfers. ... more less
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