After a rather negative experience the night before, we stumbled upon this Riad & Spa close to the famous 'Djemaa el Fna', the big square and market of Marrakech.

Immediately after we agreed to stay our room was prepared: 2 separate beds were put up. The room was a little small, but typical Moroccan and with all facilities we had in mind.
We asked the guy at the reception desk about the possibilities for a 'hamam' and massage in the evening. He explained prices and options and we decided to come back in the evening for a complete treatment. For it was still noon, we then left the hotel for an excursion.

Hours later and exhausted by the long walk we arrived again at the reception desk just to hear that the hamam was already closed. 'But what about the timetable the guy had told us at noon?!' We left disappointed for our room. But within 5 minutes the lady of the evening shift knocked on the door to tell that she had been able to convoke the personal of the hamam.

A long story short: we were treated like kings. The masseuses were very qualified and an hour later we felt born again. Even the manager came along to see if everything was OK now.
Afterwards we took a fine meal in the restaurant and felt strong again to stroll another couple of hours in the city.

This is our conclusion: the staff and manager of the Riad and Spa Mabrouk strained themselves to give the best possible experience. Whatever your wishes, they try to find the right solution. They are surrounded by waitresses and maids who work hard to get everything in order. The Riad is located close to the places where it happens. The rooms are nice and clean. The restaurant is ok and the hamam & massage are highly recommended.

We were recomended to try this by the owner of our Riad after finding the place around the corner was shut. Just away from the main square we left the noise behind us as we slipped inside. We were not dissappointed, attractive decor, good food and wines and pleasant live music. A bit more expensive than we'd expected but worth it.

We originally made the mistake of booking a hotel called riad esprie du moroc and after two horrible nights stumbled across the riad mabrouk, we explained the situation to Zara ( hotel manager) who was very friendly and hospitable and made us feel welcome straight away, we immediately checked out of esprie du moroc and checked into the riad mabrouk!! the hotel is beautiful,clean and the service was second to none! We stayed there for 3 nights and enjoyed the delicious food from the restaurant! The staff were exceptional especially fatitha and Mohammed who want out of there way to help us and make us feel welcome as well as cater to our every need. The location is excellent less than a stones throw from the hustle and bustle of the main square, the bedrooms are divine, beautifully decorated with gorgeous ensuite! I went with my husband and mother in law and they both loved it and we are planning our second trip back now!! I would highly recommend this hotel interns of the hotel,service and location!!! If anyone has any questions about it your more than welcome to email me @ fareea0303@hotmail.co.uk in a country were people love to rip you off these guys stand apart from the rest!!! Very happy and grateful to the staff!!

A warning to all who try the Mabrouk.... I had a lovely hammam/massage and would recommend that to anyone. My complaint lies with the total inefficiency and lack of basic courtesy of the staff, following my loss of a necklace in the spa.
So admittedly, it was my mistake to leave the necklace behind in the spa locker, as I rushed to dress as my taxi was waiting to take my partner and I to the airport. I was extremely upset when I realised what had happened, as this particular piece of jewellery was so precious to me, having been given to me years ago with great love. I feel it as a very personal loss. Imagine how happy I was was when I called the Mabrouk and was told that they had it and would post it to me. Since then however, 7 weeks ago, I have heard nothing and received nothing, and the staff refuse to reply to any of my emails or faxes. It is terrible customer service on their part and I have totally lost faith with the Mabrouk now, and feel very let down by them. All I wanted was a one-line reply by email to my enquiries about my necklace, but they never, ever replied. This tells me that the staff there simply can't be bothered, as there is nothing in it for them... we stayed there, paid for our time and now we have left they don't really care.I now am not even sure that it was ever posted. So be careful with your possessions if staying at the Mabrouk... my necklace was not precious or expensive, but meant a great deal to me.