A warning to all who try the Mabrouk.... I had a lovely hammam/massage and would recommend that to anyone. My complaint lies with the total inefficiency and lack of basic courtesy of the staff, following my loss of a necklace in the spa.
So admittedly, it was my mistake to leave the necklace behind in the spa locker, as I rushed to dress as my taxi was waiting to take my partner and I to the airport. I was extremely upset when I realised what had happened, as this particular piece of jewellery was so precious to me, having been given to me years ago with great love. I feel it as a very personal loss. Imagine how happy I was was when I called the Mabrouk and was told that they had it and would post it to me. Since then however, 7 weeks ago, I have heard nothing and received nothing, and the staff refuse to reply to any of my emails or faxes. It is terrible customer service on their part and I have totally lost faith with the Mabrouk now, and feel very let down by them. All I wanted was a one-line reply by email to my enquiries about my necklace, but they never, ever replied. This tells me that the staff there simply can't be bothered, as there is nothing in it for them... we stayed there, paid for our time and now we have left they don't really care.I now am not even sure that it was ever posted. So be careful with your possessions if staying at the Mabrouk... my necklace was not precious or expensive, but meant a great deal to me.
- Official Description (provided by the hotel):
- Located in the heart of the Medina, the Jamaa El Fna square, in the center of the monuments of the city of Marrakech. Riad & Spa Mabrouk merges Moroccan and Andalusian architecture. It has several rooftop terraces with panoramic views of the city.4 suites and 10 rooms, air-conditioned and elegantly decorated, are decorated in a Moroccan-Andalusian style. With colorful tiles, the en suite bathroom is provided bathrobes and or showers and complimentary toiletries. They feature a minibar, satellite TV and a seating area.A Moroccan breakfast is served each morning. Lunch and dinner, you can sample Moroccan dishes in one of our fine restaurants.Wi-Fi access is available free of charge. The Riad has a currency exchange desk and a souvenir shop.To relax, the Riad offers a hammam, Jacuzzi and a massage service and a gym. The staff is at your disposal 24h/24, it can help you organize your excursions and airport transfers. ... more less
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