Guests are given a really warm welcome at Riad Cannelle. Upon arrival, you are welcomed with tea and biscuits by Adil, the very pleasant, courteous Manager. The chef, Fozzia cooked the tastiest meal I ever had in Morocco over 15 days. It was simply delicious and served by the most attentive waiter, who provided us with good advice and recommendations about food and shopping. We were given telephone numbers by the male staff, in case we needed an escort to our destinations, or needed help. The staff were extremely friendly and solicitous. My friends and I would certainly return to this riad for further short breaks as it is clean, pleasantly furnished and close to the souqs and main square.

We spent 5 fantastic nights at the riad with Adir and Badr and nothing was too much. Past posts were spot on regarding the excellent hospitality and assistance and nothing was too much trouble. Great location, fantastic team who were constantly looking after our every need and the food at Cannelle was the best we encountered in Marrakech. The Medina was a whirlwind of culture and new experiences and Cannelle was an oasis for us in the Medina. If you are looking for an authentic Marrakech experience look no farther, we will be back.

Just returned from a week spent in this wonderful Riad. A calm oasis after the hustle & bustle of life in the Medina. The staff couldn't do enough for us, they made us feel like very specail guests. We mostly ate in the Riad as the cook produced wonderful dishes. The manager Adiz, arranged a taxi from and to the airport, which was a wise choice on our part. Badr the day manager was extremely helpful with choice of restaurant and even took us through the maze of streets. Adiz also showed us the way to the square the first day with some helpful hints to find our way about. He spent time going over the map with us.
We chose to stay in a suite which was spacious & kept beautifully clean.
Staff also arranged a day trip to the Atlas mountains. So thankyou staff at this lovely Riad, you made our stay most memorable.

Almost hidden away in the north part of the medina, riad Channelle is a true gem. The riad is located on the corner of two alleys just off one of the bigger roads through the medina, so easy enough to find by taxi, we had arrange for a transfer through Adil as we didn't want to stress of finding a taxi and haggling a price straight away. We had a very warm welcome when we got to the riad and Adil offered to walk with us to the Souks / Jemaa el Fna (main square) this was a great help to get our bearings and so that we could easily find out way back.

The rest of the service was exceptional and both Adil and Budar went beyond what you would expect from a typical hotel for example walking us to a local hidden restaurant. The riad was nice and clean, with comfy beds and a great shower and all the comforts. Our room on the ground floor felt a little humid at times, but not enough to affect the experience.

The food was also one of the highlights, we ate in on our first night and the lamb tagine was one of the best we had all trip, breakfast was great too.

In terms of location, we found it perfect the square was probably a 15-20 minute walk and the Majorelle Garden (YSL gardens) were about 25-30 minutes walking, personally I like to walk as you get to see the city and don't miss photo opportunities, "lazier" or less confident traveler might prefer something closer to the square though as you are slightly off the proper tourist area, we had no problems and the staff were on hand if we needed them.

I'd recommend the riad and would certainly go back there again!