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Riad Cannelle: Traveler Reviews

4.0 of 5
10, derd Sidi Ben Said N10, Marrakech 40040, Morocco
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Riad Cannelle
Ranked #158 of 980 Marrakech B&B and Inns
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70 reviews from our community

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Stirling, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“Excellent”
5 of 5 stars Reviewed August 20, 2012

Had a fantastic 3 days at the Riad Cannelle. Very close to the Souks and the night market. Rooms are lovely, large, bright and spacious. Had lunch in the riad which was delicious. Staff were very friendly and helpful, especially when you get lost in the souks at night. Highly recommended.

  • Stayed May 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stirling, United Kingdom
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“Great Riad”
5 of 5 stars Reviewed May 24, 2012

Very close to the Souks and Jemaa el Fna, this is the perfect place to stay in Marrakech. The rooms are lovely, (just don't slip in the stone floors and break your wrist like I did!!), it's clean, the food's great and the staff polite, friendly and helpful. We loved it.

  • Stayed May 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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ChristianRattel, Propriétaire at Riad Cannelle, responded to this review
May 26, 2012
Dear customer,
Thank you for your kind appraisal.
As you noticed, the quality of services -associated with the vast space offered in our suites - is what makes Riad Cannelle an exception and a niche amongst the riads in Marrakech.
With a competitive quality-price ratio, we try to keep this touch of class affordable, to maximise our customers'experience; so that they bring home only good impressions from their Moroccan stay. I hope we had some succes and that your unfortunate wrist problem will not spoil your trip in Morocco.
I'll beg your pardon in advavce, and I assure you that should we had not our pleasant discussion in the Riad which allowed me to appreciate your open-minded dimension, and knowing UK persons for their unrivaled sense of humor, I would have never dare to kindly tease you as I will:
a/ You should admit, that for someone who succesfully climbed the Toubkal's 4 167 m, there is something strange - almost a British sense of provocation, to slip in a bathroom;
b/ It is sometimes difficult to attract customers; therefore, the last thing we want is to see them broken-down (We need you to come back !!!)
OK, now, so much for the bad jokes (but I warned you before), and back to the fundamentals: I really deeply wish you a prompt and easy settlement, for just the good things to stay in your mind.

Christian Rattel, Owner & General Manager
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Bournemouth, United Kingdom
Senior Reviewer
9 reviews 9 reviews
Reviews in 2 cities Reviews in 2 cities
“A wonderful riad in Marrakech - thoroughly recommend staying here!!!”
5 of 5 stars Reviewed May 16, 2012

We would thoroughly reccommend this riad. We received the warmest of welcomes from Adil and Budar who were very, very helpful, we felt more like house guests/friends. Nothing at all was too much trouble , even on the first night walking with us for a while in order to get our bearings. You feel the real Marrakech staying in such a lovely traditional riad and the food which was cooked especially for us was superb. It was a peaceful haven from the hustle and bustle of the outside world.The location was about 15mins walk to the square which was not a problem at all even in the 120 + degree heat we experienced in May 2012. Most riads are set down small streets behind a single wooden door, so dont be put off by location or first imperssion, that is just the way it is. If you are looking for a large hotel and pool with lots of add on facilities then a riad is not for you, however we would not have wanted to visit Marrakech without staying in such a traditional lodging and experiencing the most hospitable, friendly and polite service, which Riad Cannelle gave us. Either Adil or Bader were on call 24hrs per day and we were given their mobile numbers on arrival for any help we may need whilst out and about, nothing was too much trouble .We decide to stay in a suite which was perfect with airconditioning, fridge a spacious bathroom and bedroom with seating area to relax. We took the advice of other travellers and organised airport transfers with the hotel and would reccommend that anyone booking any riad to do the same as all of them can be tricky to find, even for the locals!! We also asked Adil to organise a private driver for a day as we wanted to visit imlil, the foothills of toubkal and sette fatma and one of the waterfalls. We were delighted with both the day trip driver and transfer driver that were organised for us. We could not fault our stay and would most definately like to return very very soon.

Room Tip: Suites have airconditioning.
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  • Stayed May 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChristianRattel, Propriétaire at Riad Cannelle, responded to this review
May 23, 2012
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London
1 review
“Fantastic Stay .... Recommend!!!!”
5 of 5 stars Reviewed May 9, 2012

We recently stayed at the Riad Cannelle and we had a fantastic stay. The staff at Riad Cannelle are extremely helpful and attentive, they went over and above what I was expecting!! The Riad itself is beautiful and extremely quite which I was surprised at as it has a great location for the souks and all the hustle and bustle of Medina. I would recommend this Riad to anyone who is travelling to Medina as it has everything you could ask for.

  • Stayed April 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask CernieLondon about Riad Cannelle
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ChristianRattel, Propriétaire at Riad Cannelle, responded to this review
May 12, 2012
Thank you !
We try hard to make Riad Cannelle a little gem in the Medina of Marrrakech.
Sure, we are not the only one, but we pretend we've beenn...
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Liverpool
Reviewer
4 reviews 4 reviews
“Excellent stay in marrakech”
5 of 5 stars Reviewed April 26, 2012

We chose this riad because the reviews were so consistently good and we weren't disappointed. The riad was very peaceful and inviting with high levels of cleanliness and excellent food, and the suite was a great size and very comfortable. The most outstanding thing was the service from the staff. Nothing was too much trouble and our every need was catered for particularly by Badr whose customer service is second to none.
We would highly recommend anyone to stay here and we will certainly go back. We would recommend booking the taxi for the airport transfer as it is a little difficult to find at first.

  • Stayed April 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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ChristianRattel, Propriétaire at Riad Cannelle, responded to this review
May 1, 2012
Dear Customer;
Thank you for your appraisal & the time you spent to let us know you appreciated your stay.
I'm really glad, and honnoured with the judgement you placed on the quality of the service we provide, and the vast space we offer our customers.
As you noticed, Riad Cannelle stands in the niche of the small, intimate and high range touristic locations. It has been developped to stand its promisses to make the difference among the hundreds of possible alternatives in Marrakech. Our staff is very concious about this, and wants to make the point undebattable. I will personnaly thanks Badr for your appraisal.
We will be delighhted when you'll put your return intent in practice, or send us some of your friends.

Christian Rattel
General Manager & Owner
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Additional Information about Riad Cannelle

Also Known As:
Riad Cannelle Hotel
Riad Cannelle Hotel Marrakech
Address: 10, derd Sidi Ben Said N10, Marrakech 40040, Morocco
Phone Number:
Region: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar/Lounge Free Breakfast Free High-Speed Internet Restaurant Room Service Shuttle Bus service Suites
Hotel Style:
Ranked #158 of 980 B&Bs / Inns in Marrakech
Price Range: $
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Riad Cannelle has been developpped out an old property in the Medina of Marrakech.After 4 years of refurbishing, completed in 2007, we've been able to offer a compromize between ancient traditional and classical style, and modern amenities.The development of the riad was designed to offer large private space to our customers, combined with delicate and fine decoration.The intimate and dedicated quality of services offered to our customers, will make their stay an unforgettable event. ... more   less 
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