We would thoroughly reccommend this riad. We received the warmest of welcomes from Adil and Budar who were very, very helpful, we felt more like house guests/friends. Nothing at all was too much trouble , even on the first night walking with us for a while in order to get our bearings. You feel the real Marrakech staying in such a lovely traditional riad and the food which was cooked especially for us was superb. It was a peaceful haven from the hustle and bustle of the outside world.The location was about 15mins walk to the square which was not a problem at all even in the 120 + degree heat we experienced in May 2012. Most riads are set down small streets behind a single wooden door, so dont be put off by location or first imperssion, that is just the way it is. If you are looking for a large hotel and pool with lots of add on facilities then a riad is not for you, however we would not have wanted to visit Marrakech without staying in such a traditional lodging and experiencing the most hospitable, friendly and polite service, which Riad Cannelle gave us. Either Adil or Bader were on call 24hrs per day and we were given their mobile numbers on arrival for any help we may need whilst out and about, nothing was too much trouble .We decide to stay in a suite which was perfect with airconditioning, fridge a spacious bathroom and bedroom with seating area to relax. We took the advice of other travellers and organised airport transfers with the hotel and would reccommend that anyone booking any riad to do the same as all of them can be tricky to find, even for the locals!! We also asked Adil to organise a private driver for a day as we wanted to visit imlil, the foothills of toubkal and sette fatma and one of the waterfalls. We were delighted with both the day trip driver and transfer driver that were organised for us. We could not fault our stay and would most definately like to return very very soon.