We stayed at Royal Decameron Issil during 1 week in February 2014, the hotel is a complete all inclusive hotel. The hotel is ok, not luxury, not spectacular,
Positive points: Great green garden, really splendid to sit and relax. The restaurant is good with large choice, also Moroccan specialties are offered. Free water bottles are offered in the restaurant.
Points to mitigate easily: the coffee machines in the restaurant had often break downs with spilling water, milk and coffee on the floor. Cleanliness of the room could be much better. The choice of all in drinks isn't large and often already prepared hours before offering.
Negative points: staff at reception wasn't helpful/friendly at all. The animation is only in French, they avoid people with another language! Kid's animation was suspended at the time we were there, even if animators were in the hotel. Animation around the pool is extremely loud; the covered pool isn't a nice place: moisture on the walls and an extremely loud air-conditioning system and no lightning during evening time. We had no air-conditioning on the room, only an electric heater. The bathroom needs replacement, old and completely used; the shower is in the bath but not made for people greater than 1m70. The room is also dated, with complicated electricity system, when you switch off lights; you also switch off your contacts, so you stop charging batteries etc. during night time. The all-inclusive formula is more a full pension including drinks, outside dining hours you hardly can get some decent food. Yellow bathing towels are completely worn out; you hardly can dry you 1 time. The hotel isn't child friendly at all, nothing available for small children. The restaurant is opening his doors only at 7pm (19h) in the evening, which is late for young children or we you have eaten around 1pm. Last annoying part: although an all inclusive hotel for everybody, everybody received the famous plastic all-in bracelets, why? No idea! Some parts of the hotel have trouble of noise pollution during night (disco and barking dogs in the neighbourhood). There is some margin for improvement.
The hotel is ok when you bought it cheaply or to visit Marrakech. Some travel companies offer free shuttles to the city centre. Taxis in front are expensive, just walk a short distance and you'll find one at half price.
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- Also Known As:
- Royal Decameron Issil Hotel Marrakech