Having read many of the reviews I wondered if we were staying at the same place! We had the worst all inclusive vacation ever although the others were in Mexico and the Caribbean where the expectations may be greater.
Reception was disgraceful. Our taxi had to drop us at the gate, no trolley for the cases or help with the bags. Reception staff were very rude and unhelpful, not just then, but all the time. Real arrogance.
We looked at three rooms before finding one we would stay in and even then it looked nothing like the photos we had seen. Room was clean but very spartan. White tile floor, no rug, no couch and no real chair..just an old stool. Decor was old but clean; locks were difficult to operate on the sliding doors. Bathroom was dated and had no towel rings or hooks...just the floor.
No information was provided on the resort although we asked reception. Had to pay for the in room safe and Internet was provided in the lobby by machine which reception would not give out change. They also would not provide small bills when exchanging money.
This was an RCI exchange and we had to pay an extra Euros700 for the all-inclusive. It was dreadful. Looked good at first, and on the first day, but closer inspection revealed that the display of dishes each day were just a few repeated. The Grill provided Turkey day one but later on we were presented with undercooked sausages, two days tacos, two days stir-frys. Alternatives were available (tagines, fish etc ) but often coldish and kept running out. Drinks were equally bad; wine was cheap and cheerful and the cocktails came out of a machine and were very poor. Dining facilities resembled a canteen with very limited outside space
The bar was ok but nothing special.
The activities staff worked hard, made an effort and were generally ok.
In my opinion you cant rate a resort on the prettiness alone! Yes the grounds were clean and tidy but does that make a vacation? Not in my opinion.
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- Also Known As:
- Royal Decameron Issil Hotel Marrakech