We had a very mixed experience of the hotel. Some of the staff were really friendly (breakfast and lunch) but the evening staff were not very helpful including the ones at reception. The rooms were clean. The breakfasts were nice, no food was wasted in your normal buffet style. I would note that on the dinner menu there is no vegetarian options, so we were offered the lunch menu but at the dinner price (double!). We booked through an external company and I would note that we were told we would get a free treatment each and tea and pastries, however we were offered neither. The hotel also booked us a taxi for the evening and the driver dropped us on the outskirts of where we were going and then asked local boys to take us to the restaurant and they demanded additional money out of us (obviously!). We explained this to the hotel when we returned that evening but they weren't bothered and just kind of shrugged and smiled. Not very comforting after we relied on them to get us a reputable taxi company! On a positive note, it was clean, the pool was nice and the hotel was not overcrowded. We paid to have a treatment each and it was very good. The breakfast staff were very friendly and keen to talk to us. We went on an excursion organised by the hotel, which was really good. It is a good basic hotel but I would be aware of their limited english, menu options, and the location is about 20mins out of town so you will need taxis to go out for dinner/shopping etc
- Official Description (provided by the hotel):
- Palais Jena & Spa, a 4 star hotel to the group Jena Resorts.The hotel contains 24 rooms and 7 suites luxuriously decorated.Facing the Atlas Mountains on the road to the Ourika Valley, only 10 minutes from downtown Marrakesh and 15 minutes from the place Jamaa El Fna and the airport. Its Spa reflects the peacefulness and warmth of the Atlas Mountains, its exceptional location convey the outstanding quality that is a mirror of its design. Heated pool, sauna (eucalyptus Steam bath), Hammam, skin care, stone therapy and bio massages, haircare and beauty… ... more less
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- Also Known As:
- Palais Jena And Spa
- Palais Jena Hotel Marrakech