I stayed here in August 2011 for seven nights and was sorely disapointed. This is due to the excellent reviews previous vistors have left on Trip advisor. During the first half of the stay the owner of the Riad Mathieu was away in France and the Riad was manned by the staff. I noticed a huge change of behaviour/service when he returned but I'm sure he would have been horrified to see what was going on when he wasn't there.
When I arrived at the airport I was met by the driver who would take me to Baba Ali as arranged with Mathieu as promised. I was pleased by this (30 EUR for return). On arrival to the Riad I was greeted by a young male who explained he would be looking after me during my stay and he would be spending nights in the Riad as he had night shifts.
He helped me to the Riad which is located in a maze of winding back streets. We finally reached the Riad where I was offered breakfast and refreshments and my luggage was taken to my room. The young gentleman then provided me with a map of Marrakech and a map of how to get back to Baba Ali from the main streets which proved very useful. The young gentlemen asked if I was going to dinner later and he asked if he could suggest a resturant which he knew and I allowed this. After we had eaten we had a look around the souks which are located approximately ten minutes away from the riad and as a well travelled person to third world Countries I knew what was happening... The gentleman was trying to obtain commission from shop keepers and resturant owners by bringing guests from the Riad to the businesses. I was most shocked/annoyed at this. Fair enough if the gentleman was a stranger on the street but he was an employee of the Riad. I am very sure Mathieu did not know about this. This added to the fact that there were always children outside the Riad who would pester you for money and hail cabs without your prior permission and try to grab Dirhams from you as the driver give you your change. My advice is not to give them anything as they become very aggressive and abusive. They are also somewhat a nuisence to the Riad as they constantly bang on the door and ring the doorbell.
I also found that the staff were quite rude and often spoke about me in French. What really disapointed me the most about this Riad was how unlucky I was to have stayed there while the owner was away because I had a very bad experience in this Riad.
There is a pool in the Riad which is very small and not heated and I noticed a lot of bugs and insects by it which was very unsanitary. On that note I also noticed a few hairs in my breakfast on several occassions and the food at the Riad looked and tasted very much so home made at restuarant prices.
The most positive thing I could say about the service was that the rooms were always cleaned properly by the lady who wears a head scarf... I think her name was Helema. She was always polite eventhough she didn't speak English. Although I was provided with one bar of soap for the entirity of my stay by the hand basin which was not replenished eventhough it was clear it was in need of replacing.
I would suggest to stay somewhere else other than this Riad as the location is very bad due to the children outside and the staff being so rude - playing loud music, laughing loudly early mornings, and even smoking in the Riad??!
I wouldn't recommend this Riad on my first trip to Morocco and would offer the advice that almost everybody I met there tried to con me or rip me off. Never take the first price they ask and barter it down to at least two thirds of what they have asked of you.
It's such a shame as the Riad relies heavily on it's reputation from Trip advisor...
- One very unhappy customer from London.
- Official Description (provided by the hotel):
- Not far from Medersa Ben Youssef and the museum of Marrakech, after to have probably crossed the carrying ones bread, at the bottom of the derb Baba Ali “name celebrates in our imaginary”, you will find the door of your Riad. Strike, then… ... more less
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