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“Great place” 4 of 5 stars
Review of Manzil la Tortue

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Manzil la Tortue
3.5 of 5 Lodge   |   Km 12, Douar Gzoula, Ouarzazate Road | Commune Al Ouidane, Marrakech 40002, Morocco   |  
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Hotel amenities
Ranked #22 of 185 Specialty lodging in Marrakech
wales
2 reviews
“Great place”
4 of 5 stars Reviewed June 8, 2013 via mobile

Just had a days stay here , Pascal was friendly and obliging took time to show us the tents and gardens .Had a fantastic lunch around the circular hot plate tables , cooked chicken lamb beef and all upon the hot Plancha added our own spice mixes provided by our host. We only met a few of the staff on our 7 hour stay but they all made us feel welcome . If camping is your thing then this is up market glamping make no mistakes you won't be roughing it here , it is off the beaten track but that makes it even more of an oasis

Stayed June 2013
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116 people have reviewed this hotel

Traveler rating
    90
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (2)
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English first
Marrakech
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed April 12, 2013

One of the best places we have stayed at in Morocco. The rooms were decorated in a way that was uniquely Moroccan, without being tacky. The service was superb. The only warning is that the map is misleading. You need to follow the signs to find it.

  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Easytobook.com

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bir Jdid, El Jadida, Morocco
Contributor
14 reviews 14 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed April 8, 2013

Stayed here in 2011 in our motor home and decided to treat ourselves to he hotel on our way back after a trip to South East Asia. So glad we did, Andre and Pascale welcomed us like old friends and the service and accommodation was exceptional.The restaraunt outstanding.
Unfortunately I was ill during our stay (due to Cambodian colly wobbles I must point out) both Andre and Pascale went out of their way to insure that I received proper medical treatment and was fit enough to travel on. So a great big thank you to them.
Can't recommend this place highly enough

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Mayenne, France
1 review
2 of 5 stars Reviewed March 20, 2013

(la tortue manzil). Now we went there because we had read loads of reports giving it really good write-ups and to be honest when we got there and looked around I was really impressed and I have to say the food in the restaurant was excellent although quite expensive for Morocco. But after a really good meal on the first night, for me, things really went downhill.
At such a famed campsite where the overnight charge is twice as much as any other site we stayed on in Morocco I would expect all the facilities to be in tip top working order. Well we had electricity to each camping-car parking space but they'd turned the water off. There were only 2 men’s showers and neither of them was working properly because part of the shower system was missing.
The site also offers a 'comfort taxi service' into Morocco that turned out to be a clapped out small people carrier that was as dirty inside as it was outside and the doors didn't close properly so I could see the road through the gap. The charge is 40 dh per person each way, so if 1 person goes presumably the charge is 40 dh, but if 4 people go its 40 dh each. Another site that we stopped at in Marrakech on our way back north, albeit not quite as far outside Marrakech, charged 40dh for one person and 12dh for each additional person, which sounds fairer to me.
Okay, you might think I'm a whinger, but the final straw and the main reason I decided to warn about this place was when I asked the Belgian proprietor if they could exchange or re-fill one of my gas bottles. The reply was. No problem. How much will it cost? I asked. 350dh to re-fill your empty bottle, was the reply. That sounds quite expensive. Oh no came the reply, propane gas is very expensive over here. So, to cut a longer story short, I declined.
At our next campsite they re-filled my bottle for 50dh. Okay, because of the way they did it I accept it was probably only half filled, but litre for litre still a lot cheaper than la Tortue were going to charge. The charge at the other campsite for a new bottle would have been 21dh

  • Stayed February 2013, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Winchester, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed March 3, 2013

We took the tortuous journey down the horrible 2.5km track to this site to be met by over officious and insulting staff. We were so put off that we left. It was the worst experience we have had on our fantastic Moroccan trip. Go to the site right next to the Koutoubia Mosque in town instead, and walk every where with ease, much better and only 60 Dirhams a night.

  • Stayed March 2013, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManzilTortue, Propriétaire at Manzil la Tortue, responded to this review, March 11, 2013
Dear Sir,

We are very surprised about your e-mail which is totally unfair for many reasons.

First of all we would like to remind you that we are a first category guesthouse (price of the room starting at 850 Dhs/Night). We do welcome a maximum of 7 motorhomes or 4x4 cars, looking for quality and for the comfort of an hotel (price per vehicle including 2 persons - 180 Dhs).

You are comparing us with a "site next to the Kotoubia Mosque" which is a parking for 60 Dhs. Do you think that it is fair to compare a simple parking with a 2 hectares site with an hotel, restaurant and 400 m2 swimming pool.

Now we would like to inform all readers WHY you wrote this comment. This is just because you refused to comply with the local regulation, being to identify yourself. You have been requested to submit your passports for check-in and you refused to do so.

This is the only reason why you are so upset. Nobody has been over officious or insulting you. We have just been firmly asking you to comply with the Law of Morocco ... We have to report daily to the "Gendarmerie Royale" with Last Name, First Name, Date of Birth, Passeport Number, Delivery and Expiry Date, Morrocon Police Number stamped in your passport, date and place of entry ...

This is a pity that you did not want to comply with a very simple and quick procedure ...

Kindest Regards,

André LECHAT
Owner
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Stavanger, Norway
Senior Contributor
28 reviews 28 reviews
14 hotel reviews
Reviews in 16 cities Reviews in 16 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed February 18, 2013

If you need to get away from it all a couple of days - this is the place. Our teenage daughters and we really enjoyed our stay with Mr. Andre Pascale and his family. His excellent chef Mr. Guillaume Mautalent servered us the best food every - through-out our hole stay. Thank you so much!
Even though its not more than 20-30 min from Medinaen - it might be hard to find. But remember when your taxidriver stops for the second time to phone and check where it is - you're almost there.
Excellent transferservice if needed from Manzil la Tortue to Medinaen (t/r)

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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London, United Kingdom
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed July 17, 2012

Moved hotel after 3 days...rude owners and miles from anywhere...don't stay here, it's also a tent you stay in.

  • Stayed July 2012, traveled with friends
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManzilTortue, Propriétaire at Manzil la Tortue, responded to this review, July 21, 2012
Dear Sir,
We were expecting your comment on TripAdvisor and we are sure that you will understand that some clarifications are necessary for the readers.
First of all you arrived about midnight without calling us and despite the fact that the check-in desk closed at 22;00 PM. One of our staff member was waiting for you and installed you in your room. Also there was a tray in your room as a complementary welcome with fresh moroccan salads, bread and water. Due to your late arrival, no informations were given to you that night. In your room there was a 40 pages welcome book with all information regarding your stay by MANZIL LA TORTUE.
On your first morning, you went for breakfast and we gave you full explanation about your stay. You enjoyed the 400 m2 pool and visited Marrakech. When you came back from Marrakech, you arrived in our guest house with three big bags full of food and drinks. We indicated you that we were a guest house and that we were not allowing any food or drinks coming from outside (which is the case in most of the guest house of Marrakech). You get very upset and this is the only reason why you are writing "Rude owners".
Despite the fact that we were not allowing personal food and drinks, you did stay two additional nights eating and drinking in your room ... completely ignoring our request.
Regarding you comment about your accommodation, you have been booking a charming room under a pure moroccan tent with air conditioning, private bathroom and full hotel services. You know that we have also luxury rooms in villas with flat screen tv, mini-bars ... but this is not the same price.
Now your comments of "rude owners" are the opposite of what the others are writing about us. We are just surprised that you have not been explaining why you were not happy and why you moved after 3 days. This should have been more fair ... as we have never been rude and as we have just made a comment that you just ignore.
We are also shocked about your grading about the beds (first hotel quality), about the cleaners (we are very cautious on that / your rooms being perfectly clean) and about the services (that you did not used : no drinks, no meals, no sightseeing, no massages ...).
Again we are sincerely sorry that you did not like our stay by us.
Accept anyway of apologizes.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Manzil la Tortue

Address: Km 12, Douar Gzoula, Ouarzazate Road | Commune Al Ouidane, Marrakech 40002, Morocco
Phone Number:
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #22 of 185 Specialty lodging in Marrakech
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Manzil la Tortue 3.5*
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