The taxi picked us up at the airport on time as arranged by the riad but cost 150 dirhams, this was a bit off as should hav cost around 50!.
Riad was nice and good vvalue for money and hosts couldnt do enough for us, rather than right an essay I will list the good/bad points.
Kind and attentive Hosts
interesting lively location
smell of sewage permeates riad when it rains.
very poor english
food was awful
plumbing is primeval
When we arrived at riad we were met by ABI, he then presented us with bill and insited we pay immediatly, we refused and advised we would pay at end.
Another issue we has was on the 3rd night of our stay we were asked to change rooms as they had a plumbing issue, this we did not mind as thee things happen so we moved all our things to the new room, when we got there we asked if we could stay in the new room for the rest of week, this was agreed. We went out the next morning to oasiria and upon our return we found our room empty and all our stuff gone, they then advised they had moved us! we were annoyed as they had not asked us despite us leaving at 10 am and waving goodbye to them, they had my mobile but did not call. We complained about strangers going through me and my daughters things and moving them all to another room but they could not see what our problem was.
Aside from this incident they were lovely but did have a rather cavalier attitude to customer service.
- Official Description (provided by the hotel):
- Riad Awinatu is a nice and relaxing place, placed in the Medina of Marrakesh.The riad is composed of 2 double rooms and 3 suites, each equipped with a bathroom in tadelakt with shower, toilet and closet and a reversible air conditioning hot/cold.lounge with fireplace, TV and DVD.we are a short walk from Saadian tombs and the royal palace in the famous district of the Kasbah, and a few minutes from the big square Jamaa el fna and souks (markets). ... more less
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