Awe were three women travelling by ourselves. The riad is in a central area of the medina, and is a quiet and safe haven away from the busier areas of the medina. We rented the entire house for the three of us, and the spaciousness was perfect for us. The riad is tastefully decorated and spacious. Zahira the housekeeper took wonderful care of us! She cooked delicious breakfasts and dinners for us, and made us feel so comfortable- despite our lack of French/Arabic language skills, we felt right at home.
However, there were many "wrinkles" that really need to be ironed out to make this a great place to stay. Apparently the current manager has been there for the past month, and it shows. There was a "communication" mishap that resulted in our reservation being completely forgotten. So when we arrived to the airport at 8:30pm, no one was there to pick us up. Two hours after arrival and a frenzied phone call to the manager, the driver finally arrived. We were starting to feel very nervous, as we were the last few people left at the airport. The riad was not ready for us, and the housekeeper and her husband had been called in to hurriedly clean up the riad and get it ready for us. By now, it was 11pm, and our pre-arranged dinner was also not available, and the manager had to run out and grab some restaurant food. We had no hot water for the first 2 nights (the manager eventually had to fix some wiring on the hot water heater). The Wifi never worked during our entire stay, making our later trip planning very difficult. One of the heating units in the rooms didn't work, and the manager didn't really know how to fix it (I eventually figured it out for myself later). The satellite TV was not working on the first 2 days either (although we didn't really have any desire to watch).
On more positive notes, in addition to wonderful Zahira, the tour guide that the manager obtained for us was excellent. Karim was an entertaining guide with an excellent sense of humor. Definitely ask for him!
Overall a very nice riad and wonderful housekeeper and tour guide. The details really need to be addressed, because even these small things can quickly add up to an unpleasant experience!
- Official Description (provided by the hotel):
- With 3 spacious suites, a courtyard with plunge pool, palm and fountain and an elevated roof terrace with fine panoramic views of Marrakech, Riad Maison Africa offers discerning travelers real privacy in homely, atmospheric and stylish surroundings. Traditional Moroccan dishes can be prepared for lunch or dinner, and for those that like cooking - we offer local cooking courses. Riad Maison Africa is ideal for couples, friends or families. ... more less
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