My husband and I sadly lost our son earlier in the year and so decided we needed to 'escape' christmas and go somewhere completely different where we could 'lose' ourselves in a different culture. The day before we were due to fly, we had our passports stolen. We contacted all of the riads and tour companies we had booked and promptly cancelled. ALL of them cancelled without charge EXCEPT this riad. I understand that we had booked a non-refundable suite but they took the money from my account 11 days before we were due to check in! In fact it was within minutes of me emailing them to explain our situation.
To make matters worse, our hotel room is now advertised elsewhere on the internet so please please understand that if you stay in the Marjorelle suite on the 31st Dec it has already been paid for so you will be paying them twice for the same room!
I apologise if this seems like a rant but I suppose I try and see the good in people that is sometimes just not there.
This Riad is very popular and they had plenty of opportunity to re sell our room given the circumstances and the notice they were given.
Please think twice before giving your debit card details to a hotel.
- Official Description (provided by the hotel):
- Only a few steps from Jemaa El Fna square, in the heart of the artistic and trade center of the medina, Riad Karmanda opens its doors into a home of charm and serenity.6 rooms, restaurant, SPA (hammam, massages and beauty care), organizing city tours and excursions, airport transfer. ... more less
- Reservation Options:
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- Also Known As:
- Riad Karmanda Hotel Marrakech