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“Relaxing in the Riad” 4 of 5 stars
Review of Al Ksar Riad & Spa

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Al Ksar Riad & Spa
4.0 of 5 Guest house   |   11 derb Al Aati Allah | Hay Salam - Medina, Marrakech 40008, Morocco   |  
Hotel amenities
Ranked #572 of 1,047 Marrakech B&B and Inns
Manchester, United Kingdom
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
“Relaxing in the Riad”
4 of 5 stars Reviewed October 1, 2012

This Riad is in a great location. Only a 10 minute walk from the main square (Jemaa El Fna), the Souks and a number of of the main sites to see in Marrakech. It is small with only 9 rooms but it has a very pretty courtyard where breakfast is served and a nice roof terrace which is perfect for sunbathing. If you want to eat in the Riad you need to pre order but to be honest we never felt the need to eat there given the options available in the square. Service is polite but not overly attentive. If you want to experience 'real' Marrakech this is perfect as it is in a great location, the rooms were comfortable and breakfasts were good.

Room Tip: Ask for upstairs! The rooms on the ground floor open up into the courtyard where breakfast is served...
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  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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254 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Spanish first
  • Any
English first
London, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 22, 2012 via mobile

I decided to stay at this riad as my brother previously stayed there and recommended to me! I stayed for 5 .The rooms were very clean and the staff very helpful! Halil and Demian made our stay very Pleasant. One night we arrived late at the riad, as we were starving we asked the staff if it was possible to have dinner, despite the fact it was quite late, the staff prepared dinner for us and we ended up having dinner at the lovely terrace !

  • Stayed September 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manchester, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed September 20, 2012

We had an amazing 5 day stay at the Riad Al Ksar. The riad is beautiful inside and the tranquil atmosphere is complete contrast to the hustle and bustle of Marrakesh. We were made to feel welcome as soon as we arrived, even though it was very late at night. We were greeted with Moroccan tea and biscuits and Damien provided us with all the information we needed for our stay. The staff are all so friendly and attentive,nothing is too much trouble!! We would highly recommend a visit to the Riad Al Ksar!!

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newcastle upon Tyne, United Kingdom
Senior Contributor
23 reviews 23 reviews
14 hotel reviews
Reviews in 12 cities Reviews in 12 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed July 10, 2012

On arrival ( 4/07/12) we were given Morrocan Tea which was different but nice, a map of the area.

A previous comment on here about air condiioning being turned off if you dont eat her seems strange as other guests ate out and no comments about this were said. We had the control to turn on or off in our room.

We had an enjoyable stay at this Riad and found the staff to be very helpful and freindly. My wife and I had not been to Marrakesh previously and found the 40 degrees heat overpowering. The Riad is found by going along narrow side paths but once inside it was pleasant, clean. I can truely say the bed was the most comfortable i had slept in. The Riad was very quiet both day and night. We ate in the resturant on a couple of occasions and the food was very good. Try the Morroccan Soup, if you like red wine try the local Morrocan, it is full bodied and very tasty to the palate. The breakfast consists of a large bowl of fresh fruit, bread / cake , tea or coffee.

Finding the Riad is very testing and strongly recommend letting the Riad sort your taxi from the airport and to the airport out. Our taxi was sorted out by my travel agent but the Riad uses the same ones.

Walking the 20 minutes to the main square through the narrow street of a souk was a daunting task with mopeds, moter bikes flying past you both ways. Crossing the roads was a nightmare. Be very careful if you have young children.

Becareful if you take photos of anyone they will demand money. We asked someone the way on the map and he followed us for ages wanting money to take us. There were to girls aged about 23 who were very frightened as they were followed and pestered they were also ripped off 100 dirham each for taking a photo.

Thank to Damien and his team as we enjoyed our short break.

  • Stayed July 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
Senior Contributor
46 reviews 46 reviews
13 hotel reviews
Reviews in 23 cities Reviews in 23 cities
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed July 9, 2012

This was our favorite hotel during our stay in Morocco. Marrakesh's streets can give you a head-ache with the hustle and bustle but when you walk through the doors of this wonderfully, meticulously renovated Riad, you can almost hear a pin drop. Although we were the loud Americans and had to be told on several occasions to be more quiet, we were a group of 7, they did so with good humor.
We ate dinner on the roof of the Riad twice and they recommended other places for us to go and things to do, which we enjoyed. We even left our things there and took a trip into the desert to spend the night.
Oliver was funny and always ready to assist in any way.
I would highly recommend this wonderful place of refuge. The spa treatments were great too.

Room Tip: upstairs is quieter but they all tend to be quiet because they keep it quiet.
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  • Stayed June 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UK
Senior Contributor
24 reviews 24 reviews
11 hotel reviews
Reviews in 15 cities Reviews in 15 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed June 30, 2012

The thing that stood out for me was the friendliness of the staff who made us feel very welcome, even more so than the ownwers! The Riad is situated down a small dusty path off the main road, we wondered where we were going when we first arrived. Once isnide though it is like an oasis. It was very quiet inside, a bit like a library.

The Riad offers adequate accommodation, it's basically furnished, rather rustic in appearance. The rooms have air-con which is great, although staff would enter your room and switch it off whenever you were out.

The breakfast was very basic, coffee, a choice of 3 slices of bread/cake and a bowl of mixed fruit. Other breakfast items such as orange juice and yogurt were available at a supplement.

The roof terrace is great and offers great views of the medina, a great place to spend an evening.

The hammam is also not to be missed, you certainly come away feeling cleaner after a good scrubbing from Mohammed.

The dinner was also good, we had couscous with a good bottle of red wine, which isn't easy to find in Marrakech.

We took a trip to the waterfalls in the Ourika valley in the Atlas mountains and would certainly recommend it. The views are stunning, it's quite a trek though, be prepared to get on your hands and knees to climb in places.

  • Stayed June 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bournemouth, United Kingdom
2 reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed June 28, 2012

I cannot believe I am even having to write such terrible feedback. I work in the travel industry selling & visiting places of all standards and so I am very open minded to a lot of reviews and complaints I read on any review website.

However, on this occasion My boyfriend & I did not experience the warm and friendly welcoming during my stay. I cannot deny that the Riad is lovely looking and well kept and and the rooms are very well presented.

Just a kind warning to those holiday makers who might be on a budget or may not want to eat or drink in the Riad for more than one night during your stay.

If you do not purchase, drinks and meals the owner(s) will turn your air conditioning unit off in your room. Yes, you did read this correct.

In 47c in June 2012, this is not the sort of hospitality I'd expect,anywhere, anytime. We had paid for a room with air con, but after two nights the air con had been switched off. My Boyfriend & I found out this was because we did not eat in the Riad the previous nights or purchase alcoholic drinks accept for our last night stay in Marrakech. This was the night the air con had been turned back on. I still stuggle to believe what I'm sayng actually happened.
No one is or should be obliged to eat or drink with-in the accommodation facility . We/ I'm so shocked with the mangers behaviour, I've put in an official complaint to the travel industry board and will be following up the case.

  • Stayed June 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlKsarRiad, Front Office Manager at Al Ksar Riad & Spa, responded to this review, July 20, 2012
The Riad firmly disagrees with the client statement. No one from the staff or management is authorized to switch off Air Cond.

The client has declared to our Guardian a failure in Air cond/heater system at 1am on 26th. Our staff provided a fan to the guest. A mobile air cond device was also available. The Air Cond has been FIXED by a technician at 11am on 27th who declared that the fuses melt due to unproper use by the user (client) switching on heater and reversing to air cond.

The real discomfort of the client is more likely to come from the fact that a member of staff did not store the client personal drinks and food bought outside the hotel in our fridges for hygienic reasons nore provided as well ice cubes for the client's personal drinks taken in the room. The Riad is pleased to offer FREE breakfast, FREE air cond and FREE wifi.

Our Hotel regrets that this client was not aware of personal food and drinks policies that apply to major hotels, and has not reported any claim regarding the critical situation described. Our Hotel hasen't received any claim from any agency either as mentioned by the client.

The Riad takes very seriously and immediately all claims but rejects unreal and detrimental stories not verified and posted in order to arm its reputation. The majority of good reviews posted by our guests, who have always enjoyed our rooms with air cond and hot water, will certainly confirm our quality and professionalism.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Al Ksar Riad & Spa

Address: 11 derb Al Aati Allah | Hay Salam - Medina, Marrakech 40008, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Restaurant Room Service Suites
Hotel Style:
Ranked #572 of 1,047 B&Bs / Inns in Marrakech
Price Range (Based on Average Rates): $
Hotel Class:4 star — Al Ksar Riad & Spa 4*
Official Description (provided by the hotel):
Riad Al Ksar & Spa looks like a secret place in the heart of the medina! Its traditional architecture along with its sand-colored walls and massive columns give it an irresistible charm. On its panoramic terrace with exceptional view over the koutoubia and Atlas Mountains, you will savor fine French cuisine or chill out in the lounge. For your well-being, Riad Al Ksar features a hammam (opening autumn 2009) and treatments. ... more   less 
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Also Known As:
Al Ksar Riad And Spa
Al Ksar Riad Hotel Marrakech

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