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“Amazing Experience” 5 of 5 stars
Review of Riad Calista

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Riad Calista
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195 der el tchouka, Marrakech, Morocco   |  
Hotel amenities
Ranked #332 of 481 Hotels in Marrakech
Cambridge, United Kingdom
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Amazing Experience”
5 of 5 stars Reviewed July 15, 2014

We were a group of 5 girls travelling together, we arrived in the dark and were quite nervous on the way to the Riad, but when we arrived we were greeted with mint tea and sat on the roof terrace and drank wine. Omar was amazing he looked after our every need and was very funny. The hotel staff booked and negotiated the prices for our taxis, we did not pay for one taxi directly, the hotel sorted them and added them to our bill which made life so much easier. The riad is so beautiful, so traditional, we felt very lucky. One room didn't have a shower curtain but we worked around it, we thought it was quite quirky! Overall though fantastic and will definitely be going back!!!!

  • Stayed July 2014
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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40 reviews from our community

Traveler rating
    13
    17
    7
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (2)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
London, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed August 27, 2012

The riad itself is lovely, the pool is fantastic to come back to after a hot day in Marrakech. The room was beautifully presented (although a little disconcerting not having a bathroom door), the common areas are comfortable and the terrace is lovely to sit on at night. It is a little hard to find without a sign outside so make a note of the address to be able to find it.
The first night we were there we stepped out to get some water and were knocking on the door for ages without being let in. A staff member from the neighbouring riad said Omar will be back shortly, which he was. The second night we were in and had to let in two other couples knocking on the door as there were no staff around again. Our trash was not emptied at all while we were there and on the last day our room was not even cleaned so we ran out of toilet paper, luckily we had some small packets of tissues with us.

  • Stayed August 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Prague, Czech Republic
Level Contributor
19 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed August 1, 2012

This riad is very fine. The building and the room is beautiful. The decoration is traditional. The building maybe is not original but have a good atmosphere.

The staff is friendly and helpfull

The breakfast is a litle poor but enought. Maybe the next time I try something other because the location is not perfect.

  • Stayed May 2012, traveled with friends
    • 5 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Kent UK
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed February 20, 2012

A beautiful old Riad and surroundings but was a bit disappointed in the friendliness of the place. Given its small size, we felt more effort could be made in our welcome and more interest shown in helping us find our way around/giving information. May have been better if we were French or spoke better French but we were given a map on arrival and Madam marked off the main places of interest. However the young lad (Omar?) who works there was very helpful. Also the breakfasts were quite sufficient but became quite boring with bread and jam being given every day (with the addition of a slice of cake or a pancake). Felt it would be good to be offered the occasional egg or slice of cheese! But must say the coffee and orange juice were excellent. Felt the price of the evening meal was expensive at 15 euros each so passed on this. Being on the edge of the Medina, it is quite a long walk into the main square and souks and you do get harrassed by many people wanting to show you the way or buy at their store. Initially its quite difficult to find your way around as the street signs are almost non existant and the map is not detailed enough but we soon found our own way around. Be prepared and unlike us make sure you buy yourself a good guide book before you leave home! We didnt find an open tourist office either! However, in general we enjoyed our stay at the Riad as we had a very pretty room and loved the balcony! Our stay was very good value for money. My comments are only meant to be constructive for the owner to turn this from a very good to an excellent Riad.

Room Tip: Best to be on top floor as quieter and more private.
See more room tips
  • Stayed February 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
23 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed June 21, 2011

We booked two nights at Riad Calista. Beautiful setting - lovely, peaceful and quiet. As two Australians who have travelled extensively, we were very impressed with the Riad's manager Khadija (think I've spelt correctly) who is such a wonderful host, incredibly kind and thoughtful. She really went out of her way to explain Marrakech and local activities, which was a great help. She speaks French & English.

The rooms are very nice and private. The pool is great too and perfect for sitting in after a day out in the heat.

Breakfast could have been a little more interesting, but it filled us up for a day of walking.

Location is good - 7 or 8 minutes stroll from the centre.

All in all, well priced and I would recommend to others visiting Marrakech.

  • Stayed June 2011
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montreal, Canada
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 5, 2011

Excellent Riad, well equiped, beautiful, clean, and the rooms are comfortable! Omar, who works there, is very nice and helpful. The swimming pool is a plus, how wonderful is it to cool down after a long day in the sun?
I recommend strongly Riad Calista. Even though it is a little far from Jemaa El Fna (15 minutes walk), it is also far from all the noise. Located close to the beautiful Bahia Palace and the tombs of the Saadiens.

  • Stayed June 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Buckinghamshire
Level Contributor
108 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
3 of 5 stars Reviewed March 30, 2011

The Riad was very pretty, lots of nice features and a calm, relaxing feeling.

We had the twin room which was very small. It was clean and practical. The shower was in the room with no curtain or door. As the room is a twin room it is likely that the guests are friends. We managed to fashion a curtain using a sarong. Though it would have been nice if a curtain already existed.

We found it very difficult to sleep due to noise. Mainly outside as we had a window (many rooms have no windows). This is not the fault of the Riad. However the Riad itself was quite noisy. The very loud phone rang throughout the night, guests are not given Riad keys so have to bang loudly to gain entrance, you can hear everyone's doors, flushes and showers.

Breakfast was basic but adequate.

The biggest downside we experienced was due to us being on a budget. The Riad organised a taxi for us and charged 15euros. The return taxi we sourced ourselves and cost approx £8 paid in local money. A day trip to the mountains was offered for 100euros. But as there was just two of us it worked out cheaper to get the trip through a tour operator in town, the trip cost £80 total (this included lunch, tips and a guide up to the waterfall, which were not included in the 100euros). Dinner was offered at the Riad for 30euros which we declined and ate out for less than £5 each (including drinks) each night. The Riad owner seemed to be offended by us never using her more expensive options. This she expressed by not greeting us in a friendly manner, appearing annoyed when we declined her offers and by being incredibly rude to our taxi driver who called the Riad to inform us he was close by. To top it all we paid for the first taxi in Euros and our afternoon teas (no tea making facilities / fridges etc in room) as requested to be given change in local money.

One night we returned at 11pm and had to knock to get entry, this was met by disapproving looks. One morning we needed breakfast at 8am, again we felt like we were disturbing them.

The live in worker took a liking to my friend and wether it was innocent or not, him blowing kisses at her and trying to hug when he found her alone made her feel uncomfortable. Our room had a key (no other rooms did) and the key hole was filled with tissue when we arrived. After we came back from our first outing the tissue had been removed. They made us leave the key with them when we went out and whenever we returned the key was in the lock and the door unlocked. Not great.

Things to do and tips

The location of the Riad is good, its a good 20 minute walk from the Souks, but the road leading in that direction is busy and friendly. The closest landmark is the Tombs.

The Tombs, cheap to get in so worth a look.

Flat shoes!

Don't eat on the stands in the square, the restaurants around the Square and on the main road (lined with what looks like Christmas lights) had cheaper or same priced food but tasted much better. The stand on the square kept bringing food we didn't ask for and shouted when we didn't leave a big enough tip!

A trip to the Atlas Mountains to visit the 'cascade' waterfall. We didn't know how much of a climb was involved. We wore sandals and coped but would reccommend trainers!

If someone tries to offer directions, be firm and say no and remain where you are, we thought someone was being helpful and when we arrived at our destination (we had a map so knew the way) they asked for money and wouldn't leave. Some other guests in the Riad had a similar experience but their 'guide' was very aggressive.

A busy city with friendly people, remain vigilent and barter!

  • Stayed March 2011, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Riad Calista

Address: 195 der el tchouka, Marrakech, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Restaurant Room Service
Hotel Style:
Ranked #332 of 481 Hotels in Marrakech
Number of rooms: 183
Also Known As:
Riad Calista Hotel Marrakech

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