I feel compelled to write about my disappointing experience with the owner of this Riad. We were due to stay 4 nights and had received email confirmation from Denis(the owner) on two occasions prior to our arrival. However, on arrival we were told that they had no record of our booking and that the the emails we received from the owner were fake. Denis himself did not make himself available to discuss the problem and allowed his assistant Said to deal with the issue. In the end we were forced to walk the streets to find a alternative place to stay, and neither Denis or Said took responsibility for their mistake. I would advise anyone looking for a Riad to steer clear of this one, as customer service is not their priority, and as I discovered, there are plenty of other really nice and welcoming places around Marrakech with the same room rates.
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