The Riad is a charming place where we’ve stayed for 3 nights, but unfortunately is managed by a very rude person! If I would be the owner, Yassine would not be there even for 5 minutes! He is just interested in taking as much money as possible from clients! Breakfast is included just after 8.30am, before this hour you have to pay, even if all the trips that Yassine organizes would start at 8.00. We were a group of 5 pers and we paid Yassine for a private day tour with guide included. In the evening he announced us that the next morning Morocco will have the summer time (one hour before). Next morning we wake up earlier to be ready at 8.00 for the trip. No one appeared to pick us up and after some time, Yassine wake up upset saying that even if the hour is correct, business is running after winter hour. We told him is not correct and his answer was "JE M'EN FOU!" and he shut the door into my face. This was the answer of the person who is calling himself "manager" of the Riad! After some time a person appeared and we have started the tour – that was not private as we have 2 more persons with us. At the end of the trip the guide said he was not paid and didn’t want to believe that we have paid to the Riad. We waited for 10-15 minutes until things got cleared after some calls and guide understood that we paid for everything. Again bad mark for Yassine! The next morning we wake up early to leave for the next destination and he wake up especially just to howl at us that we boil some water for an instant coffee (that we have bought) - in the kitchen that was opened ; and he wanted us to pay for the boiled water! He didn't care at all that other clients see his attitude! He wanted to know if we are journalists - probably to find out if we will write the truth about him in press! He didn't want to issue an invoice on our company name saying that the owner doesn't agree. In the end, we asked for the owner phone number but he said he doesn't understand - in french of course! We travel all around the world but we have never met such a rude and incompetent “manager”! WE STRONGLY ADVISE THE OWNER TO REMOVE THIS PERSON FROM MANAGER POSITION AS IT IS A TERRIBLE LOST FOR A NICE RIAD LOCATION TO HAVE SUCH AN RUDE, UNQUALIFIED PERSON TO CARE ABOUT OWNER’S INVESTMENT! ALSO AS BEING YOUR CLIENTS, WE STRONGLY ADVISE TRIPADVISOR TEAM TO LOOK MORE CAREFULLY WHEN THEY RECOMMEND US LOCATIONS LIKE LES JARDINS DE RIAD LAAROUSS!
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