My friend and I were in Marrakech a few weeks ago and we bumped into some people from Casablanca who were in the city to party for the weekend. We became friends with them and they invited us out to TheatrO. Great, we though, were going to the largest nightclub in Africa.
We booked a table in advance and got to the door and was told that there was nothing under our name. After about 15 minutes of arguing we managed to get 2 tables sorted and said we would all pay on card. We was taken down to the reception when our hostess met us. When she found out that we was all paying separate amounts on our cards she flipped and started shouting at all of us. Because of this we had to go back upstairs and draw money out.
We finally got to our 2 tables (which were at the top of the nightclub and in a great spot) sat down and received 1 bottle of vodka and 1 bottle of champagne (all for 2800DH)
Half way through the night the waitress came up to us and tried to move us to a smaller table and said someone had brought the one we was on (despite us buying it) we refused and then she demanded that we move up, we refused again and stood our ground for nearly 30mins.
The music was ok, but getting into the club and the attitude of the staff was appalling. I have written a complaint letter to management (4/9/12) but have yet to hear back from them.
My advise if steer clear, its not worth the hassle and there are lots of nicer places in Marrakech
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
September 21, 2012
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Thank you for this review. We are terribly sorry that your night at Theatro Marrakech wasn’t completely up to your expectations. We would like to apologize for the table mismatch and the way our hostess managed the situation. She certainly should not have reacted this way. Your review will help us correct things. We strive every day to offer the best clubbing experience in Marrakech and we work hard to satisfy every client. We are at least happy that you enjoyed the music and the settings.
If you come back to Marrakech, please send an email to the adress we have posted on your blog. We will make our best to correct your impression.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.