I can't recommend this riad highly enough - it is absolutely superb - with service that many other establishments could learn from. I originally booked this for last summer but had the flights cancelled - not an issue at all for Babette to change our booking, which was purchased very reasonably through a deal site. We also booked a transfer from the airport which didn't turn up, Kamal at the riad could not apologise enough, although this was out of his control. The welcome and hospitality of Kamal and the team really made this trip what it was. The riad is beautifully Morrocan, and is so incredibly peaceful. It's in the heart of the medina but very easily located (don't be fooled by the "guides" who will take you down many winding alleyways, it's just off the main "road" near the Earth Cafe). The breakfast is amazing, and if you don't have an evening meal booked, I would really recommend staying there for an evening - Kamals lemon chicken is legendary!
We had a triple room with a hot powerful shower and decent heating (chilly on a night in February) - the bed was comfortable although a little too hard for me personally. A great base to explore Marrakech from, a few minutes walk from both the main square and all it's chaos, and the serenity of Badii Palace. Certainly worth a visit, if only for the experience of the total madness of the city.