I have to say that when we approached our accommodation, visiting Marrakech for the first time, we were worried. The streets and buildings looked very run down, however, what hid behind in this riad can only be described as a wonderful oasis - a tranquil setting, in stark contrast to the hustle and bustle that is Marrakech.
The great service began when we were picked up from the airport on arrival. The riad arranges for us to be collected by their regular friendly taxi driver at no charge. He was awesome and an excellent driver (amongst some other very dubious ones!).
The rooms were very pleasant and comfortable. Everything worked, including most importantly the air con.
There is a lovely roof top area where we were welcomed to mint tea and a chat on arrival. Maps and details about the city were provides by a very attentive and friendly staff member. We mentioned that we were interested in a day trip to Essaouira (well worth it by the way) and they offered to walk us to an agency that provided such trips. Very helpful when you first arrive given what a maze Marrakech can be! I was sceptical at first (thinking this might be for a kickback from an agency friend!) but the day trip was very reasonable, and if there was a kickback it would have been very small and well deserved. We appreciated the help.
We enjoyed a very nice breakfast each morning on the roof terrace and one traditional evening meal was also included in our package. Very nice indeed.
Overall, we loved this place an couldn't fault it at all. The service topped off the fantastic surroundings. We highly recommend Riad Zayane Atlas and hope we will stay again.