We felt the staff, especially the ladies were friendly and always did their best to help us. They serviced our room every day and they made us English tea (provided by us) in the afternoon. Which was so welcome after the madness of the medina and souks. The journey from the airport was an adventure in itself, it certainly would have been better to make arrangements with Said the Riad manager to have been picked up, but we didn't have contact details so here is the website should you need it;
Overall the value was exceptional, a genuine atmospheric Riad for just £50 a night including breakfast - you can't argue with that :-)
Be sure to have the Hammam experience at the nearby Riad owned by the same man. It was a private session for just my partner and I and although he laughed like a girl when they did his feet we both enjoyed it a lot. Couldn't believe how scrubbed and clean we felt after!
The only downside was the beds were the hard side of firm.