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“Relax and enjoy!” 4 of 5 stars
Review of Riad Dar Massai

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Riad Dar Massai
3.5 of 5 Hotel   |   31 Derb Sbaia Kasbah Medina, Marrakech 40000, Morocco   |  
Hotel amenities
Ranked #62 of 461 hotels in Marrakech
Oxford
Contributor
17 reviews 17 reviews
14 hotel reviews
Reviews in 15 cities Reviews in 15 cities
13 helpful votes 13 helpful votes
“Relax and enjoy!”
4 of 5 stars Reviewed October 26, 2012 via mobile

This is a beautifully restored Riad, the rooms, pool, food and attention to detail made this a fantastic place to stay. (Make sure you look at the restoration photo diary)

As mentioned in a previous review one of the hotel managers made us feel quite uncomfortable. He also unfortunately gave us the hard sell (he has an Argon oil business with his friend) over what was supposed to be a deliberate attempt at a stress free dinner. Otherwise all staff were extremely friendly and very helpful.

Be aware that there is a 4% charge if using a credit card.

I would stay here again and recommend this beautiful Riad.

  • Stayed October 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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184 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
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5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed October 16, 2012

Absolutely beautiful Riad, the decoration is really lovely and all the different areas of the Riad are very comfortable and guests are very welcome to relax! The price is really great value and we were upgraded to slightly better room, although to be honest they are all so individual and beautifully decorated in their style we would have been happy in any of them!

The location is right in the centre of the old Medina, and is very easy walking distance to the main square where all the food markets are and also the souks and other places of interest.You also get a good sense of real culture and local life! Although it is located in the heart of the town the Riad itself is very quiet and peaceful, it really is a little hidden oasis!

We booked a taxi through the hotel on arrival and were dropped off at the end of the road where were were picked up by Youssef the manager and taken to the Riad. Although could find a taxi yourself for a tiny bit cheaper, it does save the hassle especially as unfamiliar with bartering and the area on arrival in Marrakech! Youssef was very helpful and gave us some good advice throughout our stay and helped us to find out ay to the main road initially (which I would recommend to save getting lost)! He did also recommend a hammam which was around the corner and actually this spa was very well priced in comparison to others and was absolutely superb, it was a little smaller than Bain de Marrakesh which we also tried, but we found the treatments were better and the staff really take care of you so would highly recommend! Le bain de Marrakesh is good though if you want to laze around a bit as there is an outside pool area where you are welcome to relax before and after.

Also we booked a trip to waterfalls and went with another couple from the hotel, it was a great day and the taxi was very modern and spacious. We did stop mid way to visit a beautiful place in the hills with a shop but we were not expected to buy anything and we were not pressurised at all. The tour itself actually was slightly over priced as we were provided a tour guide which was fantastic but we then found out the cost of this was in addition to the tour (effectively just transport costs). However, the tour guide was very helpful and did look after us very well, but just be aware that the price of the tour alone doesn't include this and you will probably look to another €20 extra.

The rooms are all very nicely decorated each with their individual style and have air con if needed. The brakfast was lovely and the other staff are so sweet. We were provided with a lovely welcome tea and biscuits upon arrival and Youssef also helped us buy some tea locally before we left. Annaick the owner is really nice too, and made us feel very welcome at all times.

Would definitely recommend staying here for a true Moroccan experience, although if you are looking for a more relaxing lazy holiday I would suggest staying in a bigger hotel out of town. All the staff were absolutely lovely, and for a Riad in the centre I can't imagine there to be better!

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Perth, Australia
1 review
5 of 5 stars Reviewed October 4, 2012

My wife and I stayed at Dar Massai for a week and really enjoyed our stay. The staff were wonderful - starting from getting picked up at the airport with a delicious dinner organised at the riad to being sent off like one of the family when we left. The owner was very helpful organising tours and giving recommendations and the rest of the staff was always on hand to cook up a snack or brew a moroccan tea (at any time of the night!). The rooms and riad are very clean and stylishly designed. We stayed at the bottom floor room and had no problems with privacy or noise. Will definitely stay again on our next visit to the red city!

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Kent
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 11, 2012

My daughter and myself have just returned from a six night stay at Riad Dar Massai and we are still chilled out from our visit which was the main purpose of the trip. From the moment we were met at the airport we felt spoilt and pampered and were made to feel completely 'at home' by all staff members. On arrival at Dar Massai we kicked off our shoes and relaxed taking each day as it came. The pool was very welcoming after a day out and also after sunbathing on the roof terrace. If you want a real flavour of the spices of Morrocco have a lunch or dinner at Dar Massai which we did when we felt too lazy to go out and these were the best meals we had in the six days. Just give enough notice and they will see what they can rustle up for you. If you appreciate traditional Moroccan architecture and craftsmanship as well as beautiful decor and furnishings sourced from the owner's travels, then you will love Dar Massai. This was my daughter's first visit to Marrakech and my second and my expectations for the Riad were high and it did not disappoint. The location of the Riad is 20 minutes from the airport and once the taxi drops you off its just an easy five minutes walk to the riad. We got our bearings after our first day out and were easily able to find our way back without the use of taxis from our various shopping trips to the souks and Jemaa El Fna. We felt safe in this location because we were respectful of the customs of the people around us and covered up when necessary. During our exchange of emails confirming our booking with the owner we were informed of their preference of Euros to settle the bill so this was not a surprise or a problem (we booked with Expedia). We booked a trip through the Riad to the Atlas mountains to trek and see the waterfalls and this was an amazing day out with our own personal guide. You will find a warm welcome at Dar Massai and its the perfect location for a relaxing break or a shopping trip and we will definitely be going back.

  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Cairo, Egypt
1 review
5 of 5 stars Reviewed August 12, 2012

Everything about this hotel was just perfect we were travelling as a family with teens and each one of us thoroughly enjoyed the stay. The food /rooms/ personnel/pool were just great and quite unique they really gave us a real feel of the Moroccan life. The vicinity of the hotel however was really messy and chaotic but once inside the hotel everything is just filtered out. WE WOULD HIGHLY RECOMMEND IT !!!

Room Tip: Steps are a bit high so if you have trouble going up the flight of stairs make sure to book the room...
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  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Decatur, Georgia
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed July 27, 2012

The good: This hotel is as beautiful as it appears in the photos, if not more so, and the pool is great! The breakfasts were also very good.

The not so good: One of the men who worked there made our group of 3 females feel uncomfortable with the way he looked at us and talked to us, and he was also constantly trying to get us to go to places where he would get a commission. I understand that's how things are done in Marrakesh, but it became very annoying, and the other owner (his brother Youssef) did a much better job of helping us find things in which we were interested (and he got a commission) rather than constantly trying to sell us different services. Also, we were annoyed that the hotel makes no mention of a 4% service charge when paying with a credit card on booking.com's website. You'll have to take out cash if you don't want to pay it. This should definitely be advertised online--I've never had this problem elsewhere.

We had a frustrating experience as one member of our group was leaving a day early and asked when we first arrived if she could be reimbursed her share of the last night when she wasn't there. She was very clear in saying she understood if it wasn't possible, and we were told that it would be fine. When we got the bill, there was no refund, and there were many excuses as to why it wasn't possible--it wouldn't have been a problem if this had been said from the beginning, but it felt dishonest since we were told it would be okay when we first arrived.

Lastly, the location is only a 10-15 minute walk from the main square; however, the area immediately surrounding the hotel did not feel entirely safe for female travelers.

  • Stayed July 2012, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Istanbul
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed June 17, 2012

İ just stayed in this hotel for 2 days but we really enjoyed. It was quite diffucult to find in old town. You will need help to find it . We loved decoration. It was what we were looking for. Old morrocon style rooms.

  • Stayed February 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Riad Dar Massai

Address: 31 Derb Sbaia Kasbah Medina, Marrakech 40000, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #62 of 461 hotels in Marrakech
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Riad Dar Massai 3.5*
Official Description (provided by the hotel):
Close to the Tombs Saadian and animation market typical in the Kasbah is Dar Massai, a haven of peace in the heart of the medina.From your entry, on the patio, you will be under the spell of ethnic decor of three rooms open to the swimming pool (5m x 2m) in which you can cool off. The patio also has a lounge / dining room equipped with air conditioning, a fireplace and an LCD display.Dar Massai offers 5 rooms tastefully decorated and equipped with private bathrooms and air conditioning. ... more   less 
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Also Known As:
Riad Dar Massai Hotel Marrakech

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