Booked this as a surprise for my husbands 50th birthday. When we arrived we were told the room wasn't ready & they would phone us when it was. 3 hours later we returned to the desk to enquire where our room was. There was paper shuffling & the promised upgrade never materialised. Never mind. We queried about our half board & where we could eat & were told which restaurant we could eat in. On checking out, the extremely rude cashier told us they had no record of us having booked half board, despite me showing him proof from Thomas Cook. Completely humiliated in front of a queue of people! No tea or coffee making facility in the room. Mini bar never restocked although they managed to charge a fortune for stuff that was never in there in the first place. If you can speak French, you're fine, otherwise you will be completely ignored. Very disappointed. Should only be a 3 star hotel, if that.
- Official Description (provided by the hotel):
- Sofitel Marrakech Palais Imperial stands out as a landmark in the heart of Marrakech with a striking architecture inspired by Arabian-Mauresque palace. It is close to historical monuments including the famous Jema El Fna square and less than 15 minutes far from Marrakech Menara airport. Let yourself be carried away by the palace atmosphere which makes Sofitel an ideal place for a romantic or family getaway. ... more less
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- Also Known As:
- Sofitel Marrakech Palais Imperial Hotel Marrakech