We arrived half an hour early prior to our check in time.. We were greeted nicely were given cold damp cloths and Moroccan tea. We was then showed to our butler who gave her her card and a quick tour around.
When it came to our actual check in times we was told our room wasn't ready and luckily my brother his wife and baby had a paid for a huge suite where we relaxed and waited for mine and my sisters room.
After 45minutes our so called butler rang on my brothers door and said our room was finally ready but it was just a hassle dragging our suit cases, our room was on the other side of the hotel on the second floor.
We was happy we got a balcony room and the beds are real comfy. You can even charge ur iPhone on the little dock besides ur bed.
The reality that we found was that although the hotel was so very busy, we still thought to deserve a better service for a five star luxury premium hotel. Our room cards didn't work a few times when we came from outside activities and this also happened to my brother mr Rahman, its a pain when u are carrying a baby around from all days outdoor activities then to find ur room won't open so you have to make your way back down a floor and walk right back.
Also be-careful when you check out check ur bills as we got charged things from the fridge that we didn't use and u get charged hell of a lot for drinks that are not included in any of the buffets.
The hotel is huge and beautiful amazing scenery! Lovely pool and great facilities we paid for the spa and enjoyed it very well. Just a little shame that u have to pay for sauna for a bit extra.
During our stay we had The breakfast buffet and lunch sometimes dinner buffet depending on our plans on that day. The breakfast buffet wasn't so impressed by the tastes but the atmosphere was beautiful. Different counters had different things but it was always the same things everyday. Try going to the almaza mall it's 5mins drive away and is cheaper u have tgi Fridays a bit supermarket cheap water bottles etc... U have Pizza Hut ur have cages and shopping etc.. We realised that dinner was a rip off at our hotel with what was on offer. Cous Cous and oily meat, camel meats etc all Moroccan style... But would've been nice for the extortionate price to have some international foods as well.
We didn't know how packed the hotel would be and waiting for a cab by the hotel wasn't so bad but I would've thought that there is someone who is always waiting to take tourists around..
Overall it was a nice place to stay, you gota go and try the red house restruant 5mins walk from hotel. Was amazing a bit pricey but worth it live entertainment live relaxing music and not so packed we had one to one device and the food had variety of international and morroccan style foods.
Checking out of the hotel was a headache with all the bills they made up for us some I could understand like baby's milk or Extra drinks when we had buffets. But using fridge foods and saying that we don't get a transfer from hotel to airport in which we paid for in our package and arrived exactly the same way. Lack of communication and would be good if someone spoke English and also understood our English.
I did enjoy myself, we all did and the hotel wasn't so bad if u have money to splash its all fine I guess. The service is over hyped thou I would say it was average for the price u pay. And as for our butler wel we never heard from her again after the first visit. So we more or less booked everything ourself. The desk on the very right with a large gentleman who wears glasses is the only guy who speaks lovely English and guided us on what to do he have grey advice always ask for him. He knows a lot! Very helpful he was wish I remembered his name.
- Official Description (provided by the hotel):
- Sofitel Marrakech Palais Imperial stands out as a landmark in the heart of Marrakech with a striking architecture inspired by Arabian-Mauresque palace. It is close to historical monuments including the famous Jema El Fna square and less than 15 minutes far from Marrakech Menara airport. Let yourself be carried away by the palace atmosphere which makes Sofitel an ideal place for a romantic or family getaway. ... more less
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- Also Known As:
- Sofitel Marrakech Palais Imperial Hotel Marrakech