The Hotel is a lovely building but it has problems . Our room faced the city and we were woken every night with terrible street noise and also at 4 am a blast of wailing from the Mosque. On the first day we were given a small free juice by the pool. Many of the small glasses were still by the pool and on the edge of the flowerbeds when we left . The pool area was not regularly cleaned. Also the 2 steps into the pool were broken and very dangerous. The restaurant food and service was average and we expected better. On the third day I had to ask 3 times for our room to be made up , it was finally done at 4 in the afternoon!. We had an early flight on our last day so I paid the bill the night before . Then as we left the hotel at 6am I was accosted by the front door porter who demanded my room number . I asked why and he said he needed to check we had paid . I refused to give him my number and explained to him that what he was suggesting was not a good thing. I told him I had paid my bill . I virtually had to push him out of the way to leave the building . He then rushed to the front desk and the duty manager came out , recognised me and did not pursue the matter !!! I do not expect this treatment in a luxury hotel. A very unpleasant end to not a particularly pleasant stay.
- Official Description (provided by the hotel):
- Sofitel Marrakech Palais Imperial stands out as a landmark in the heart of Marrakech with a striking architecture inspired by Arabian-Mauresque palace. It is close to historical monuments including the famous Jema El Fna square and less than 15 minutes far from Marrakech Menara airport. Let yourself be carried away by the palace atmosphere which makes Sofitel an ideal place for a romantic or family getaway. ... more less
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- Also Known As:
- Sofitel Marrakech Palais Imperial Hotel Marrakech