Location and the pool are excellent but the rest is mediocre.
Most of the rooms are very noisy (close from main road)
Decoration of the room is really bad (compare to other hotels), it is just a standard sofitel with a light morrocan touch.
Only 1 entrance to the hotel, access to the room is complicated and very long.
Bad smeel in the corridors. Maintenance of the garden is bad.

This hotel provided fantastic accommodation and a New Year party to remember. However when we arrived just after lunchtime on 31st Dec and tried to run a bath there wasn't any hot water. In fact there wasn't any water coming out of the hot tap at all. We reported this to the front desk but nobody came to investigate and after about an hour some hot water did start to dribble through. Not what you would expect from a five star hotel. We had hot water for the rest of our stay and I would say that this was the only disappointing feature of our stay there. The food is first class especially the buffet breakfast and the staff couldn't do enough for us. The New Years eve party was really well organised and considering they were catering for a couple of hundred people, the service and quality of our five course meal was exceptional. We had a junior suite with a view over the pool and gardens. However it was the distant view of the Atlas Mountains, especially first thing in the morning, that took our breath away. The hotel is conveniently located only 15 minutes walk away from the Medina but you do have to watch yourself crossing the roads. Stick close to locals crossing the road and go when they go! If you fancy doing something different next New Year then check out this hotel and its party, but be prepared to wait for the bath to fill!

This hotel and the city of Marrakech in Morocco is nothing less than excellent and everyone should make the effort to enjoy a few days at this resort and in this city. The facilities location and value of the Sofitel is exceptional . Breakfast is so good you hardly need lunch . Having said that we had breakfast, lunch and dinner and at all of the hotels different restaurants and without exception all were as good as each other . Most rooms overlook several pools as well as the Atlas Mountains. The hotel arranges fantastic trips both within the city to the Atlas Mountains the Sahara and more . Nothing is to much trouble . I travel a lot and would have to give this hotel truely five or six stars as the staff and management know what it takes to make the discerning traveller happy . Well done to the General Manager and his staff Tip Get the hotel to arrange a transfer from the airport both ways . Its almost the same price but in a Benz and you avoid the hassel at the airport . I found it less than $5 US difference . Finally, don't take Australian dollars to Morocco as they won't change them anywhere.