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“Same hotel as the Sofitel Lounge and Spa...” 4 of 5 stars
Review of Sofitel Marrakech Palais Imperial

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Sofitel Marrakech Palais Imperial
5.0 of 5 Hotel   |   Rue Harroun Errachid | Hivernage, Marrakech 40000, Morocco   |  
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Ranked #261 of 461 hotels in Marrakech
Top Contributor
263 reviews 263 reviews
111 hotel reviews
Reviews in 121 cities Reviews in 121 cities
132 helpful votes 132 helpful votes
“Same hotel as the Sofitel Lounge and Spa...”
4 of 5 stars Reviewed January 12, 2013

This is actually the same hotel as the Sofitel Lounge and Spa. You are able to use all the facilities of each and there is seemless integration of the bill.
Still a great place, the rooms were a little on the smallish side. Rooms facing the nightclub side are noisiest, however things wrap up about 1 am.
Breakfast buffet is top of the line!
Pool bar/restaurant is very good. Pool is clean and neat.

Room Tip: Stay away from the street side. The pool side is more quiet.
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  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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794 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (62)
Date | Rating
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English first
Moscow, Moscow City, Russia
2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed January 9, 2013

Location and the pool are excellent but the rest is mediocre.
Most of the rooms are very noisy (close from main road)
Decoration of the room is really bad (compare to other hotels), it is just a standard sofitel with a light morrocan touch.
Only 1 entrance to the hotel, access to the room is complicated and very long.
Bad smeel in the corridors. Maintenance of the garden is bad.

  • Stayed December 2012, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bramhall
Senior Contributor
38 reviews 38 reviews
13 hotel reviews
Reviews in 22 cities Reviews in 22 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed January 8, 2013

This hotel provided fantastic accommodation and a New Year party to remember. However when we arrived just after lunchtime on 31st Dec and tried to run a bath there wasn't any hot water. In fact there wasn't any water coming out of the hot tap at all. We reported this to the front desk but nobody came to investigate and after about an hour some hot water did start to dribble through. Not what you would expect from a five star hotel. We had hot water for the rest of our stay and I would say that this was the only disappointing feature of our stay there. The food is first class especially the buffet breakfast and the staff couldn't do enough for us. The New Years eve party was really well organised and considering they were catering for a couple of hundred people, the service and quality of our five course meal was exceptional. We had a junior suite with a view over the pool and gardens. However it was the distant view of the Atlas Mountains, especially first thing in the morning, that took our breath away. The hotel is conveniently located only 15 minutes walk away from the Medina but you do have to watch yourself crossing the roads. Stick close to locals crossing the road and go when they go! If you fancy doing something different next New Year then check out this hotel and its party, but be prepared to wait for the bath to fill!

Room Tip: Rooms with a pool /garden view are the best as you get a view of the Atlas Mountains for free.
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  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth, Australia
Senior Contributor
27 reviews 27 reviews
17 hotel reviews
Reviews in 17 cities Reviews in 17 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed December 22, 2012

This hotel and the city of Marrakech in Morocco is nothing less than excellent and everyone should make the effort to enjoy a few days at this resort and in this city. The facilities location and value of the Sofitel is exceptional . Breakfast is so good you hardly need lunch . Having said that we had breakfast, lunch and dinner and at all of the hotels different restaurants and without exception all were as good as each other . Most rooms overlook several pools as well as the Atlas Mountains. The hotel arranges fantastic trips both within the city to the Atlas Mountains the Sahara and more . Nothing is to much trouble . I travel a lot and would have to give this hotel truely five or six stars as the staff and management know what it takes to make the discerning traveller happy . Well done to the General Manager and his staff Tip Get the hotel to arrange a transfer from the airport both ways . Its almost the same price but in a Benz and you avoid the hassel at the airport . I found it less than $5 US difference . Finally, don't take Australian dollars to Morocco as they won't change them anywhere.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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AhmedBenkirane, General Manager at Sofitel Marrakech Palais Imperial, responded to this review, December 26, 2012
Dear guest,

Thank you for choosing Sofitel Marrakech Palais Impérial on your visit to Marrakech. We are happy to know that you enjoyed your time during your stay. We also thank you for the positive review of our hotel. We share all the feedback with the management and staff and such feedbacks help in staff motivation and recognition.

We hope to see you again on your next visit to Marrakech.

Sincerely,

M.Ahmed BENKIRANE
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Abu Dhabi, United Arab Emirates
1 review
5 of 5 stars Reviewed December 18, 2012

Staying at Sifitel was a superb experience in Marrakesh. The staff are so helpfull and SMILING all the time, this is a really best way to start your day. Big recommendation to Fatima Zahra, Ibrahim, Rachida, Ilham, Said, Abderrahim, Zidan.
For their dedication, help, and service.
I will come back again!

  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AhmedBenkirane, General Manager at Sofitel Marrakech Palais Imperial, responded to this review, December 26, 2012
Dear guest,

We are delighted to hear you had a wonderful stay with us at Sofitel Marrakech Palais Impérial. It was nice to hear that my staff exceeded your expectations. They work exceptionally hard to make sure that every gust feels special. Thank you so much for staying with us.

We hope to see you in near future.

Sincerely

M.Ahmed BENKIRANE
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami, Florida
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed November 27, 2012

English



Spanish



Arabic




We recently stayed on the occasion of PURE Life Experiences hospitality and travel show. Our room was number 067 which requires urgent remodeling, because the room is big but the rest room and especially the toilet area is very small, it is difficult to enter.
Otherwise the hotel has excellent service and a wonderful breakfast buffet. We wish to thank Abdelilah, Salah, Aziza, El Mehdi, Ilyas, Akhalich Youssef, Mourad and Ilarh for making our stay exceptional.

  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AhmedBenkirane, General Manager at Sofitel Marrakech Palais Imperial, responded to this review, December 26, 2012
Dear Guest,

Thank you for taking the time to write a comment about your experience during PURE LIFE EXPERIENCES at Sofitel Marrakech Palais Impérial we are delighted to read that you appreciated the service, the food and the Staff.

We hope to see you again soon at the Sofitel Marrakech Palais Impérial.

Sincerely

M.Ahmed BENKIRANE
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Sofitel Marrakech Palais Imperial

Address: Rue Harroun Errachid | Hivernage, Marrakech 40000, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#11 Business Hotel in Marrakech
#87 Family Hotel in Marrakech
#102 Luxury Hotel in Marrakech
#103 Spa Hotel in Marrakech
#175 Romantic Hotel in Marrakech
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Sofitel Marrakech Palais Imperial 5*
Official Description (provided by the hotel):
Sofitel Marrakech Palais Imperial stands out as a landmark in the heart of Marrakech with a striking architecture inspired by Arabian-Mauresque palace. It is close to historical monuments including the famous Jema El Fna square and less than 15 minutes far from Marrakech Menara airport. Let yourself be carried away by the palace atmosphere which makes Sofitel an ideal place for a romantic or family getaway. ... more   less 
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Also Known As:
Sofitel Marrakech Palais Imperial Hotel Marrakech

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