The pictures are good and shows a modern and chic hotel ..... However when we booked into the hotel for four days what we encountered was a hotel which was trying to be something it was not and that is a funky up market boutique hotel. I'm sure that when it first opened a few years back it looked great however it is becoming shabby and worn around the edges which is noticeable in the clear light of day. The entrance looks unkept the doorman seems a waste of money just opening the door Why don't the management clean up the entrance paint the chipped and broken woodwork and generally tidy up. We felt that we were the only people there the upstairs lounge (roof bar ) when we checked it out looked dirty, the seats were filthy and the general feel was that it was run down . That put us off using it also put us off wanting to use the other facilities restaurant ect... For me if the basics looked unclean I would not be inclined
to spend my money in the bar or restaurant. We checked out the pool and the area around it which had food laid out and appeared to have been left out for hours from breakfast that was not enticing,the prices for the bar and restaurant just completely out of line with what I saw in terms of the hotel being more in line with a down market two to three star hotel. The rooms were a nice size and the balcony was nice to sit out on .... But listen the white curtains looked grey the black paintwork was chipped the toilet was so dark and was stupid having the toilet away from the main bathroom I had to walk across the room to wash my hands in the bathroom ... Not hygienic at all . The cleaners used filthy dirty cloths to clean and boy when you came back after a day out you could smell that as the room had been closed up with no ventilation. The bathroom was generous could look amazing if the management just got themselves together and checked out all the paintwork grouting tidied the finish and changed the curtains and generally update and properly clean the hotel . The little bit around the reception was about the only area that looked clean ... That's because the management sat there. Get yourself out there working, checking what your staff are doing and start taking an interest in maintaining. An establishment that is what you advertise a boutique hotel. The first impressions when I walked in was not good especially the dirty entrance and affected my whole stay and kept my wallet tightly shut!!! A positive note was that there were a couple of eating places close by Kechmara cafe nice roof bar and mama Mia reasonable priced Italian and also Le poste which had a decent money although a bit more expensive. We asked the front desk staff for directions on numerous occasions they could barely be bothered it was normally a wave of the hand and a response of oh over to your left or the right hand street we gave up asking... Certainly not customer friendly.... I feel that this place unfortunately will soon be closed if someone does not get it together and get some serious senior management involvement to sort it out!!! I really felt that what was advertised was not reflected on my visit to the hotel and I would not go back!!!
- Official Description (provided by the hotel):
- At the heart of one of the most endearing Marrakesh neighborhood, the BAB HOTEL decidedly urban and design offers a black and white world and an innovative concept, where the richness of Moroccan culture blends contemporary design. First urban boutique hotel in the Red City, ideally placed to ensure a pleasant stay, you'll love the stylish and relaxed atmosphere. Enjoy a good night's sleep in a design hotel with 45 unique rooms. All rooms have a terrace. On the ground floor, the lounge bar and the restaurant open to non-residents (excellent creative cuisine) offers large spaces - patio / pool, library, fireplace space - while Sky Bar allows you to enjoy the starry nights of Marrakech. BO SPA is a space dedicated to the well being and beauty of the body and mind. BAB Hotel provides for its business customers an equipped meeting room (up to 40 people). ... more less
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