Arrived to be told by a sour-faced receptionist that we didn't have a reservation, despite me showing her the confirmation email. I was then told that they had new management and a different internet system. My problem? I don't think so. Resisted my instinct to leave and go to another hotel nearby, but unfortunately we stayed. But only for 2 nights of the 7 nights booked: within 1 hour of arriving we had to be moved to another room as the cupboard space in the supposedly deluxe room was tiny, and the impressively huge TV wouldn't switch off. Actually we didn't want it on, but a member of staff came in uninvited, fiddled with controls and then left with the volume blasting out. Eventually we got upgraded to a better room. The evening was OK, trendy bar with suitably cool looking clients but unimpressive bar staff. On day 2 we returned late from dinner to find our breakfast tray still out and the bed unmade, etc. At 10am the next day the tray was still outside our door where I had left it at 1am. Finally, the shower broke and we had first cold water and then no water. At this point we left, with assurances that "next time it will be better". Not for us, as there definitely we won't be going there again. My husband is Moroccan and we're frequent travellers to Marrakesh - this is bottom of my list. It looks good and the website is impressive, but the service, staffing, maintenance and attention to detail just isn't there.
- Official Description (provided by the hotel):
- At the heart of one of the most endearing Marrakesh neighborhood, the BAB HOTEL decidedly urban and design offers a black and white world and an innovative concept, where the richness of Moroccan culture blends contemporary design. First urban boutique hotel in the Red City, ideally placed to ensure a pleasant stay, you'll love the stylish and relaxed atmosphere. Enjoy a good night's sleep in a design hotel with 45 unique rooms. All rooms have a terrace. On the ground floor, the lounge bar and the restaurant open to non-residents (excellent creative cuisine) offers large spaces - patio / pool, library, fireplace space - while Sky Bar allows you to enjoy the starry nights of Marrakech. BO SPA is a space dedicated to the well being and beauty of the body and mind. BAB Hotel provides for its business customers an equipped meeting room (up to 40 people). ... more less
- Reservation Options:
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