We went to Marrakech for New Year’s Day and arrived on Dec. 28th, I had booked 4 rooms, for 4 adults and 4 children. The welcome was great, with Julien, the owner, presenting his riad and making the visit. We had a pleasant dinner and afterwards we were driven to our bedrooms. As none of them was communicating and due to the age of our children (11 & 7), my wife and I went to a separate room, each with one child. The nightmare started at 5 am when we were awaken, with my son, by huge waves of water falling down from the ceiling into our bathroom, we got up and quickly evacuated the room. I went to the other part of the riad to look for the owner when I bumped into my friend and learnt that, in the same time my wife and younger child had almost suffocated because of smoke that had filled their bedroom while they were sleeping. My wife had got up, realized what was happening and had evacuated the room with my second son. It was 6 am, at least the owner had arrived but we did not know yet what had happened. By investigating near my bedroom, we discovered that there had been an electrical short circuit in a closed cupboard, that had caused a fire and then set fire to many plastic elements that were in this cupboard. The smoke came from this fire and we had the chance that a water pipeline running inside the same cupboard had melted and thus switched the fire off, that was the water that came down the ceiling... We were all traumatized but at least alive and with no major injury. We could not obviously stay there any longer and I had to look for a new hotel, for 8 people. The owner did not really understand why we wanted to leave… whereas the consequences of this fire could have been dramatic as the riad was full!! Furthermore he did not even offer to reimburse the “night” we spent in his riad, nor did he offer to invite us for the Dec 31st dinner, he made us to pay for everything. At the end of the day, this experience will be a bad souvenir but it is obvious that we will never again go to this riad as we would fear that such an incident could happen again!!
- Official Description (provided by the hotel):
- Les inseparables, l’un des trésors de marrakech :Un lieu unique, à la structure authentique d‘origine, inimitable, rare, où chaque espace est pensé pour préserver votre intimité, même hors de vos chambres…Vivez l'un des plus grands riad de la médina, vous n’êtes pas à l’étroit, tout l’espace des inséparables vous appartient sur 400 mètres carré au sol !Le must des inséparables :Piscine chauffée, espace dédié solarium séparé, hammam traditionnel carré, double patio, bassin ornemental planté avec fontaine, salon de massages, café snack bar entre patios, restaurant en terrasse, double salon avec cheminée en rez de chaussée, salons en étagesAlors laissez vous tenter, venez découvrir vous aussi la magie des inséparables! ... more less
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