Myself and my husband have just returned from a 4 night break at this Riad, he chose this for us after some very complimentary Trip Advisor reviews.
This was our first trip out of Europe so we were a little apprehensive, however the team at the Riad made all the arrangements for us to be met at the airport. Getting through passport control took some time but the driver was waiting for us, greeted us with a smile and took our luggage to the taxi, he was English speaking which for us (both English) was great. He dropped us at the edge of the main square where we were greeted by a porter who took us direct to the Riad.
We arrived around 8pm but were served refreshing drinks and the staff took the time to sit with us and show us a map of the city and give us a contact number on a card should we get lost. We were given the option of doing this later that day or the next if we were tired, but were happy to do so.
Our room was beautiful, clean, A/C worked very well. Hot and cold water was always available and the room was spacious. We didn't have a suite, but there was a sofa to sit on if we wanted. Our room was on the first floor overlooking the pool, there was seating outside of our room if we wanted to sit and read out of the sun. The bed was firm, but not hard and was very comfortable, bedding was clean and the bed was made up every day. Clean towels were always supplied and we were greeted on arrival by towel 'animals' a cobra and a swan with rose petal decorations. Fantastic.
The Terrace was beautiful, there was a gazebo to sit under so even my pale skin could cope in the heat and it was beautiful to sit and listen to the call to prayer and relax. There were sunbeds available if you like to sunbathe.
The swimming pool was clean and a perfect temperature to cool off after a long day sightseeing. The staff were happy to put on the swim spar (endless pool current), I swam both with it and without. The pool is essentially an outdoor pool, although it is inside, the sun streams through from the top of the courtyard and it was lovely to swim and then enjoy the sun. I was occasionally joined by a swimming fly, but the staff cleaned the pool regularly and it wasn't an issue.
The first night my husband wanted to eat in the main square and we ran the gauntlet, the food was OK, but not exceptional, walking through the square is a fairly stressful experience for the English person! However, we ate at the Riad one night for a very reasonable amount, the food was truly wonderful (my Husband said good enough to turn him vegetarian!) I don't eat meat, but the Riad staff were happy to cater for me and we enjoyed a beautiful 3 course meal, so generous I could hardly move afterwards!
Breakfasts were so fresh and generous that there was no need for lunch, we just snacked during the day. Breakfast differed every day, pancakes, bread, eggs, omelette, crepes etc. There was always fresh juice, tea (Moroccan), English Tea or Coffee available. Children (and those of us who are children at heart) will love the special French Egg 'face' surprise that comes out of the kitchen fresh!
The staff went out of their way to help, to advise us on day trips out, to store pastries we bought in the cold cupboard, to offer towels after a swim. All the staff were happy to sit and talk with us and share their experiences, talk about their lives with us, even those who didn't speak good English were happy to meet us in the middle. The owners Patrice and Charlotte helped us in a friendly way with our limited French, our conversations were in English (our French is poor) but they would try to help us understand in a friendly manner.
We witnessed the owners interaction with the staff, they have a very good relationship with the staff. Patrice, sat with one staff member, Patrice has been playing the guitar (very well and very relaxing) and offered him tips on how to play. The staff moved efficiently and calmly at all times, there was no rush at any time and we were never made to feel a nuisance. My Husband headed out on his own a few times and I was quite happy to stay at the Riad on my own.
Upon returning to the Riad one evening after dinner we enjoyed some wine and beer and Charlotte and Patrice sat with us and relaxed and talked. The other guests were very friendly and where language barriers did not restrict we had some fantastic conversations.
Once we had checked out, we were still made to feel welcome, we were served Mint Tea and sat with Charlotte to talk. The staff were happy to keep our luggage until it was time to leave for the airport mid afternoon. When we returned to collect our luggage, we were served cold water to prepare us for the mid afternoon heat. The hotel staff arranged a porter and taxi for return and we were met by a porter once we left the taxi who helped us find our way to/through check in.
On the whole the people of Marrakech are exceptional people, yes you will be hassled somewhat in the Souks. We didn't find it an issue, keeping your sunglasses on helps...... The best food we had despite trying the food in the square and 2 restaurants was at the Riad.
The Riad is very close to the main square, 2 minutes walk, but is exceptionally peaceful.
My Husband has family in France who own a Gite and I can only say that staying at this Riad was just like staying with his family.
We asked when we checked out if we could tip the staff (including those you don't necessarily see), Charlotte and Patrice took us to the kitchen so we could do this personally. The staff have a pot where they share the money out, which we liked (meaning that not just the front of house staff got the tips).
In summary, we couldn't recommend this Riad more. If you visit we hope you have a fantastic time.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.