This was the worst lodging experience ever, fortunately we only stayed here one night. Most incompetent, unfriendly staff ever. Woken up very, very early in the morning by staff with loud cleaning, long before breakfast was served. Then as I couldn't sleep with all of the banging noise, I escaped to the rooftop terrace. The cleaning lady/manager came up to the terrace and started cleaning here too and asked me to leave since she had to clean there (and gave me very unfriendly looks the whole time). Then I went down for breakfast, asked for black tea instead of the coffee which was already in ugly thermoses on the table. The breakfast lady had no idea what I was asking for since she spoke neither French nor English, then the manager came and started yelling at me, telling me that in the eleven years she has been managing the hotel nobody had ever asked for something as unusual as tea for breakfast. She informed me that this was not a hotel, but a Riad, where you are to eat and drink what is served. Never mind that I stayed in Riads and Casbahs during my whole two weeks in Morocco and never had problems getting tea elsewhere. Then immediately after breakfast she kicked us out, telling us that checkout was at 10, not at 12 like in a hotel. Again, all of the other Riads let us stay until 12. When I got angry at this so-called manager for treating us like dirt, she started crying. This is certainly not the kind of atmosphere one needs when staying in the Medina in Marrakech, which is extremely taxing to begin with. There is absolutely nothing about this hotel which I can recommend. Please avoid at all costs.
- Also Known As:
- Riad Schanez Hotel Marrakech
- Riad Schanez Hotel
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