We were met at the train station (despite the train being 2 hours late!) and were driven to a point in the medina where one of the staff of the Riad met us and we proceeded on foot from there. It was dark and I was worried that we would never find our way out!!! When we arrived at the riad - like many others said it was an oasis! After the customary Paperwork for the government - and the forms - we had some traditional mint tea, then Patrice showed us on a detailed map where we were, and how to move around the medina! This orientation was exactly what we needed.
We had booked dinner that night of arrival in the riad - that too was a good idea.
If I could say 2 things - one is about the lights - for someone who was travelling with a person who has eye issues - the lights in the riad were often not bright enough. In my room on the first floor - the shower was really neat - but one could barely see to read a book at night.
Secondly - we made the booking on line - and fully expected to be able to pay for the 2 rooms with credit cards - and were quite disapointed when the day before check out - we learned that we could not ...
Despite these items - I can also say that patrice went above and beyound the call of service when one in our group was feeling ill - and we asked for some plain boiled rice. Despite no chef being at the riad that evening, Patrice stayed and cooked some rice and kept asking if there was anything he could do - send for medicine - etc.
I would stay here again in a heart beat!