All the staff are friendly, welcoming and most hospitable! Jemal is very professional and polite, Isha the chef provides excellent food and even gave me a cooking lesson, Boushra is the house keeper and Houda the riad manager is very engaging and offers lots advice on the locals, haggling and things to do. The riad was a welcome haven from the busy streets and only a 10 min walk from the main square. Once you've ventured out once or twice it is very easy to get your bearings. I would definatly visit again! One very small thing that could improve the riad overall would be a lunch menu for the days where the square gets to much.