Our family of 11 stayed at Riad Ma’ab in September 2009, and its our honor to write this review and thank John for the amazing time we all had.
The incredible customer service and attention began before we even arrived. John answered emails and questions we had within hours, and was always incredibly attentive and informative. In fact, he was proactive and considerate enough to actually contact ME a few weeks in advance of our stay to ask if the children in our family would require any special dietary requests. I have never experienced such wonderful customer service.
The website and pictures certainly raised my expectations about what to expect at Riad Ma’ab…but nothing could have prepared me for the beauty that was revealed when Hussein let us into the beautiful courtyard. All 11 of us, including 3 children, were completely awestruck and the exhaustion and tension from a long journey instantly eased away. We spent our first evening in Marrakesh lounging on the roof top terrace, enjoying the tranquil atmosphere and regaining our energy. The rooms were equally lovely, each with their own special touches that made them truly authentic.
The Riad staff, Hussein, Sara, and Najat, were more attentive than I thought possible. Hussein was very pleasant and eagerly assisted us with our (many!) requests. Najat’s cooking was sumptuous, and made it difficult for us to tear ourselves away from the Riad and go out into the city at all! They were all so patient and tolerant of the children in our group.
The only way I can summarize our experience is to say that Riad Ma’ab truly goes above any beyond any possible expectations I ever had of a ‘hotel’. It felt like home, and certainly feels like a place to which we all want to go return.
- Official Description (provided by the hotel):
- An English speaking B&B located in Riad Laarousse Medina Marrakech. Riad Ma’ab is a fully renovated riad in traditional Berber design and furnishing from local artisans. We have 4 bedrooms with private bathroom, two rooms with full bath and three with shower. We proudly use ecological cleaning products as much as we can and try hard to provide responsible low impact tourism. Raid Ma’ab is a place to which one returns. ... more less
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