The hotel is overall nice and clean. Staff are helpful but English is not spoken by all staff. Some minor problems we found and when reported they were looked at and replaced. Safe did not work – maintenance came twice and still left with non-working safe – gave up. Fridge was not working and a replacement fridge was setup in the room. Lift is a bit touch and go – sometimes the button to call the lift did not respond.
We found exchanging money at hotel gave better rates than some places in town. There is a small number of taxis parked opposite the hotel and reasonable price. To get to main town area new city or medina around 50 MAD.
Breakfast – reasonable selection of usual food stuff. No real wow factor here. Basic choice and typical things available. For 5 Star bit let down by this. A few cats stroll around dining area outside but nothing to worry about.
Evening entertainment – one man on keyboard and a lady singer. What else can I say – 5 star?
Swimming pool area – clean and huge pool area. Staff very helpful and assist with moving parasols and bring towels. Lots of sun loungers available no need to get up at 5am and claim your lounger.
Spa – yes. Nothing is free and even have to pay for gym which looks like it has never been used since day one.
Shuttle service – available only at certain times. Last pick up is around 6.30pm. You would expect at least last pickup to hotel to be around 10pm pickup. We used it once only as we found that the driver takes you to a taxis stand near the Medina area. Walk to nearest place in hot sun is like 15 minutes so not ideal drop off point. When they could drop you off at a much more convenient locations very close to shops and restaurants. Bit of a scam, really. You end up getting a taxi and paying the same as you would from the hotel. Also be aware taxis drives may try and take you to certain areas or shops where they are no doubt on commission. Know your destination and be firm as to where you want to go. Negotiate price before you sit in taxi. Nothing to worry about – things a safe and you are not in danger or feel threatened.
There is a small shopping centre nearby but to get to it via shortest route takes you through a disused open space next to the 555 club. Once you are in the shopping complex there are the usual shops and Carrefour. Also you have food court with reasonable selection of takeaways and there are tables and chairs to sit and eat.
Overall – nice hotel not quite your 5 star perhaps more 4 star. Had a very nice time at Marrakech, lovey friendly people.
- Official Description (provided by the hotel):
- On the beautiful Avenue Mohamed VI, a few minutes from the center of Marrakech and the jemaa El Fna square, The Jardins De l’Agdal Hotel & Spa has 17 suites and 241 rooms Comfort, space, luxury and modernity are provided in each room and suite, allowing some Families to end up in complete privacy :Direct telephone, Internet, flat screen satellite TV, minibar, safe deposit box without charge, air conditioning sum up the basic equipment. The hotel has 04 restaurants, 02 bars, a SPA, 02 pools ... more less
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