Booked ths on a late booking site as we decided to extend our stay. This Massive complex hotel is a 10 miinute drive from Marrrakech town centre and inthe middle of the waste lands. Set among several other huge and emptyish hotels, on the avenue Mohammed IV - the longest road in Africa - and a big duak carriageway, The hotel seems quite 4* to the eye but service is abysmal, no-one speaks adequate english. The man behind gthe desk short changed us by 200MAD ( about £20 when we paid, and then took the money back off us while he did the morroccan shuffle under the counter, put the correct amount back on the counter and then implied we had been mistaken. One morning my partner was unable to get to breakfast as he was ill and I asked if I could take a tray, the restaurant chief of police (manager) said I couldn't as it was forbidden (his word) to remove food but that he would be happy to get onbe of his staff to carry it for me. What he didn't say was that there would be a charge for this. After I complained the would- be thief at the desk told me that he'd talked to the manager and that it impossibleto make a refund, but that I could get drinks to the value at the bar. When I tried to do this on our last day (2 teas not exactly a great loss to the coffers) he denied ever having said this. It was quite embarrassing. he eventually gave us some tea as if it was the hardest thing he'd ever done in his life. There is a 100MAD deposit for pool towels. The pool never gets deeper than 1.29m although it is large and I enjoyed the ( free) water aerobics class. You need to pay a deposit - again 100mad to pay pool. There is a shuttle bus into Marrakech although the last one back is at the stupidly early 7pm. a petite taxi back should be no more than 50mad. There is only transport to the airport for flights to france - altho I suppose you could jump on if the timings were right - I'd bet they'd try to charge you. The bloody keycards refused to work, - once we had to go back to the desk 4 times to get into our room and of course it was our fault as we had carried the cards in our wallet - we hadnt - and it's no joke when your room is about 500m from the desk. Apart fromthat the room was nice but no wifi (despite promises ) and no english speaking TV channels. I wanted a big pool and have been to marrakech several times before. I decided to tolerate 3 days here rather than waste time searching for somewhere nicer closer to the action. There are thousands of half finished half derelict empty apartment complexes round here which seem to be where the local kids hang out and booze - so not pleasant for walking esp at night but there is a mini shopping mall western style about a 5 min walk away (through the ghost town and over a gravel path) where there is an excellent Carrefour supermarket where you can buy great french food snacks - the tajine at the hot counter and the pizza are excellent. and booze. I don't like hotels where I am run over by a metal detector on the way in either. so - pool good breakfast plentiful and good - range of pastries, omelettes crepes, fresh fruit, cooked stuff european- ish and morrocan. But don't expect boiling water for your tea, and I had put all my plates on a tray to take to my table as I didn't want to make several trips, and the food police man took all of my stuff off the tray until he realised I was taking it to a table. Definitely not what I expect of a 4* hotel. I have had better friendlier more honest service in a back street b&b than here. The spa was never open andt hey charge for the gym
- Official Description (provided by the hotel):
- On the beautiful Avenue Mohamed VI, a few minutes from the center of Marrakech and the jemaa El Fna square, The Jardins De l’Agdal Hotel & Spa has 17 suites and 241 rooms Comfort, space, luxury and modernity are provided in each room and suite, allowing some Families to end up in complete privacy :Direct telephone, Internet, flat screen satellite TV, minibar, safe deposit box without charge, air conditioning sum up the basic equipment. The hotel has 04 restaurants, 02 bars, a SPA, 02 pools ... more less
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