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“a last minute deal - and the last time I'll go there not 4* and quite insulting” 3 of 5 stars
Review of Hotel Les Jardins de l'Agdal

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Hotel Les Jardins de l'Agdal
4.5 of 5 Hotel   |   Avenue Mohammed VI | Zone touristique de l'Agdal, Marrakech 40000, Morocco   |  
Hotel amenities
Ranked #253 of 461 hotels in Marrakech
london
Top Contributor
68 reviews 68 reviews
21 hotel reviews
Reviews in 20 cities Reviews in 20 cities
40 helpful votes 40 helpful votes
“a last minute deal - and the last time I'll go there not 4* and quite insulting”
3 of 5 stars Reviewed September 25, 2013

Booked ths on a late booking site as we decided to extend our stay. This Massive complex hotel is a 10 miinute drive from Marrrakech town centre and inthe middle of the waste lands. Set among several other huge and emptyish hotels, on the avenue Mohammed IV - the longest road in Africa - and a big duak carriageway, The hotel seems quite 4* to the eye but service is abysmal, no-one speaks adequate english. The man behind gthe desk short changed us by 200MAD ( about £20 when we paid, and then took the money back off us while he did the morroccan shuffle under the counter, put the correct amount back on the counter and then implied we had been mistaken. One morning my partner was unable to get to breakfast as he was ill and I asked if I could take a tray, the restaurant chief of police (manager) said I couldn't as it was forbidden (his word) to remove food but that he would be happy to get onbe of his staff to carry it for me. What he didn't say was that there would be a charge for this. After I complained the would- be thief at the desk told me that he'd talked to the manager and that it impossibleto make a refund, but that I could get drinks to the value at the bar. When I tried to do this on our last day (2 teas not exactly a great loss to the coffers) he denied ever having said this. It was quite embarrassing. he eventually gave us some tea as if it was the hardest thing he'd ever done in his life. There is a 100MAD deposit for pool towels. The pool never gets deeper than 1.29m although it is large and I enjoyed the ( free) water aerobics class. You need to pay a deposit - again 100mad to pay pool. There is a shuttle bus into Marrakech although the last one back is at the stupidly early 7pm. a petite taxi back should be no more than 50mad. There is only transport to the airport for flights to france - altho I suppose you could jump on if the timings were right - I'd bet they'd try to charge you. The bloody keycards refused to work, - once we had to go back to the desk 4 times to get into our room and of course it was our fault as we had carried the cards in our wallet - we hadnt - and it's no joke when your room is about 500m from the desk. Apart fromthat the room was nice but no wifi (despite promises ) and no english speaking TV channels. I wanted a big pool and have been to marrakech several times before. I decided to tolerate 3 days here rather than waste time searching for somewhere nicer closer to the action. There are thousands of half finished half derelict empty apartment complexes round here which seem to be where the local kids hang out and booze - so not pleasant for walking esp at night but there is a mini shopping mall western style about a 5 min walk away (through the ghost town and over a gravel path) where there is an excellent Carrefour supermarket where you can buy great french food snacks - the tajine at the hot counter and the pizza are excellent. and booze. I don't like hotels where I am run over by a metal detector on the way in either. so - pool good breakfast plentiful and good - range of pastries, omelettes crepes, fresh fruit, cooked stuff european- ish and morrocan. But don't expect boiling water for your tea, and I had put all my plates on a tray to take to my table as I didn't want to make several trips, and the food police man took all of my stuff off the tray until he realised I was taking it to a table. Definitely not what I expect of a 4* hotel. I have had better friendlier more honest service in a back street b&b than here. The spa was never open andt hey charge for the gym

Room Tip: poolside but I think all have balconies
See more room tips
  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • Danish first
  • English first
  • French first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
geneve
Top Contributor
53 reviews 53 reviews
11 hotel reviews
Reviews in 6 cities Reviews in 6 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed September 23, 2013 via mobile

We strayed there for one night on a w-e. the hotel is nice, rooms are big, cleaned and everything was working well.
Ok this is not a luxury 5 stars but we were really please by the breakfast, it is served till 10:30 and we arrived at 9:30, it was quite at that time and we had a very nice service and a huge choice for breakfast. Everybody working in the hotel was super nice, treating us everywhere. As a conclusion, we will come back here definitely because it is a good value for the money and it is well situated if you like to party at night because it is super close from the biggest nightclubs of the city.

Stayed September 2013, traveled with friends
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed August 20, 2013

We stayed at this hotel for one night because our booked hotel messed up the booking. On first glance it looks nice, rooms are ok but there is no way this is 4.5star hotel in my opinion. The waiters are rude and the breakfast was a complete chaos. It didn't help that we didn't speak french but usually in 4.5star you would have at least one English speaking waiter.

Stayed August 2013, traveled with family
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 22, 2013

Had a brilliant stay here with a couple friends. Hotel is beautiful with comfortable rooms and lovely pool. It's a bit further away from the main market area, but only about 5-10 mins by taxi. They also have a free shuttle bus from the hotel to the market and back, which was very convenient. Didn't really need to take any taxis unless we went during the evening.

Pool - very clean with pool side bar. Small deposit needed for towels, but was given back once towels have been returned.

Was a bit wary after reading some of the reviews from other travellers regarding tipping, service, and English language. We found the service excellent here throughout the entire stay, staff were all very friendly and helpful, and there was always at least 1-2 people that spoke excellent English in every department - reception, waiters, porters, hotel reps etc we knew some basic French (very very basic!) which helped too. Didn't have any problems regarding tipping, consistently excellent service. They have definitely done something to improve from some of the complaints some other travellers have mentioned previously.

Free wifi in reception area

Food - We were a little 50 50 with the breakfast buffet, weren't too keen on some things on offer. Dinner was excellent though - delicious, lots of choice and fresh.

Entertainment - there were quite a few fun activities organised by the fantastic hotel reps there - aqua gym, steps, karaoke in the mini club downstairs, poker and more - they also played "Evil Dead" there too on a projector with French subs, so both English and French speakers could understand which was pretty cool....but just too scary for us to watch!

Considering it was also Ramadan when we went, we were really impressed with the brilliant service and enthusiasm of all the staff at this hotel - despite them not being able to eat or drink for the whole day until evening.

  • Stayed July 2013, traveled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rabat, Morocco
Contributor
15 reviews 15 reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed July 8, 2013

The hotel is far from the city center
We could hear the Noise of plans
rooms are small and poor
you pay a caution to use the swimming pool towers
we had to change our room 3 times
Frankly, it's not what we expected.

  • Stayed July 2013, traveled as a couple
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed July 2, 2013

Unorganised staff. Everything was charged including gym usage. All waiters expected tips regardless of service quality. Room facilities didn't work. Organised taxis always included hotel commission. Poor customer service. Room service items not arriving. Temperamental wifi. Not a single english speaking hotel member

Dont do it - plenty of other nicer places

  • Stayed June 2013, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Athens, Greece
Contributor
14 reviews 14 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed May 16, 2013

Quite lovely western type hotel with nice local architecture, but with services that can envy from western hotels. The staff was not very fluent in English, and 9 out of 10 times our key cards were demagnetized, requiring a long walk to the reception...

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Additional Information about Hotel Les Jardins de l'Agdal

Address: Avenue Mohammed VI | Zone touristique de l'Agdal, Marrakech 40000, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #253 of 461 hotels in Marrakech
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Hotel Les Jardins de l'Agdal 4.5*
Official Description (provided by the hotel):
On the beautiful Avenue Mohamed VI, a few minutes from the center of Marrakech and the jemaa El Fna square, The Jardins De l’Agdal Hotel & Spa has 17 suites and 241 rooms Comfort, space, luxury and modernity are provided in each room and suite, allowing some Families to end up in complete privacy :Direct telephone, Internet, flat screen satellite TV, minibar, safe deposit box without charge, air conditioning sum up the basic equipment. The hotel has 04 restaurants, 02 bars, a SPA, 02 pools ... more   less 
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