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“Don't stay here...” 1 of 5 stars
Review of Hotel Les Jardins de l'Agdal

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Hotel Les Jardins de l'Agdal
4.5 of 5 Hotel   |   Avenue Mohammed VI | Zone touristique de l'Agdal, Marrakech 40000, Morocco   |  
Hotel amenities
Ranked #283 of 481 Hotels in Marrakech
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“Don't stay here...”
1 of 5 stars Reviewed August 20, 2013

We stayed at this hotel for one night because our booked hotel messed up the booking. On first glance it looks nice, rooms are ok but there is no way this is 4.5star hotel in my opinion. The waiters are rude and the breakfast was a complete chaos. It didn't help that we didn't speak french but usually in 4.5star you would have at least one English speaking waiter.

Stayed August 2013, traveled with family
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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678 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
London, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 22, 2013

Had a brilliant stay here with a couple friends. Hotel is beautiful with comfortable rooms and lovely pool. It's a bit further away from the main market area, but only about 5-10 mins by taxi. They also have a free shuttle bus from the hotel to the market and back, which was very convenient. Didn't really need to take any taxis unless we went during the evening.

Pool - very clean with pool side bar. Small deposit needed for towels, but was given back once towels have been returned.

Was a bit wary after reading some of the reviews from other travellers regarding tipping, service, and English language. We found the service excellent here throughout the entire stay, staff were all very friendly and helpful, and there was always at least 1-2 people that spoke excellent English in every department - reception, waiters, porters, hotel reps etc we knew some basic French (very very basic!) which helped too. Didn't have any problems regarding tipping, consistently excellent service. They have definitely done something to improve from some of the complaints some other travellers have mentioned previously.

Free wifi in reception area

Food - We were a little 50 50 with the breakfast buffet, weren't too keen on some things on offer. Dinner was excellent though - delicious, lots of choice and fresh.

Entertainment - there were quite a few fun activities organised by the fantastic hotel reps there - aqua gym, steps, karaoke in the mini club downstairs, poker and more - they also played "Evil Dead" there too on a projector with French subs, so both English and French speakers could understand which was pretty cool....but just too scary for us to watch!

Considering it was also Ramadan when we went, we were really impressed with the brilliant service and enthusiasm of all the staff at this hotel - despite them not being able to eat or drink for the whole day until evening.

  • Stayed July 2013, traveled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rabat, Morocco
Level Contributor
27 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
2 of 5 stars Reviewed July 8, 2013

The hotel is far from the city center
We could hear the Noise of plans
rooms are small and poor
you pay a caution to use the swimming pool towers
we had to change our room 3 times
Frankly, it's not what we expected.

  • Stayed July 2013, traveled as a couple
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed July 2, 2013

Unorganised staff. Everything was charged including gym usage. All waiters expected tips regardless of service quality. Room facilities didn't work. Organised taxis always included hotel commission. Poor customer service. Room service items not arriving. Temperamental wifi. Not a single english speaking hotel member

Dont do it - plenty of other nicer places

  • Stayed June 2013, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Athens, Greece
Level Contributor
35 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed May 16, 2013

Quite lovely western type hotel with nice local architecture, but with services that can envy from western hotels. The staff was not very fluent in English, and 9 out of 10 times our key cards were demagnetized, requiring a long walk to the reception...

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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uk
Level Contributor
22 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed April 22, 2013 via mobile

Overall a lovely hotel. Near the airport rather than the centre but only £5 into town.

A lovely Oasis. Lovely pool and spa.

Staff on front desk very rude, arguing with each other and messing about. Not what you expect from a five star and let's the place down.

  • Stayed April 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Dorset England
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed April 3, 2013

My wife and I were moved to this hotel from another hotel because a large block booking meant we were over/double booked but that is an issue we have with the other hotel.
When we arrived we were not in the best frame of mind, a bit fed up to say the least.
We booked in, were taken to our room, told all about the place etc, no problems.
It was quite clear this was a very professional business, From start to finish I will give them
10 / 10. this is a French hotel from a french chain of hotels (FRAMISSIMA PREMIUM) I am so pleased we were moved.
The food was to a high standard with a good variety, hot and fresh, the pool was beautifully heated, clean and exactly like the pictures, I wish I was in it now. My wife had a massage and was throughly pleased, I did not go in the spa building but it seemed to be popular as plenty of people went in and out.
The rooms were a fair size, not suits, but more than just comfortable, the cleaning was perfect with little touches that made the difference.
Oh yes, there was no problem with access but the Grand Prix track goes around this hotel a long straight up along the front and the same at the rear (It will be dismantled). I dont think you will be able to book this hotel accidently on the Grand Prix weekend. The point I am making is this is the up and comming end of town, it will be the international zone and I am sure you will have to pay a premium in the future. I dont think the staff have ever heard a Grand Prix, I have never had one go past my front door. I will be watching and looking out for this Great Hotel. Thanks to all.

Room Tip: Look at this French chain of Hotels and maybe book direct, that is what I will be doing.
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  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Prices are for 1 room, 2 adults
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Additional Information about Hotel Les Jardins de l'Agdal

Address: Avenue Mohammed VI | Zone touristique de l'Agdal, Marrakech 40000, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #283 of 481 Hotels in Marrakech
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Hotel Les Jardins de l'Agdal 4.5*
Number of rooms: 241
Official Description (provided by the hotel):
On the beautiful Avenue Mohamed VI, a few minutes from the center of Marrakech and the jemaa El Fna square, The Jardins De l’Agdal Hotel & Spa has 17 suites and 241 rooms Comfort, space, luxury and modernity are provided in each room and suite, allowing some Families to end up in complete privacy :Direct telephone, Internet, flat screen satellite TV, minibar, safe deposit box without charge, air conditioning sum up the basic equipment. The hotel has 04 restaurants, 02 bars, a SPA, 02 pools ... more   less 
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