The are where the Riad is located in the back of (North east) of the Medina, far from the secured and monitored Square area! There are many small streets with no light in the evening, lots of young men hanging around; which doesn't make you feel safe when sassing by with a group of women.
Right upon arrival the manager of the Riad had an aggressive attitude, after he realised 2ppl in our group were Moroccans he refused us from staying, he shouted at us asking us to leave right in the middle of the night. It all escalated from racism to verbal, and PHYSICAL aggression. They stole my iPhone & my sister's golden neckless too!
This manager Mustapha, together with helper, have shown us to be an illicit drugs addict, very rude, aggressive, thief & unprofessional.
I have been many times to Marrakesh where I have been treated superbly well and enjoyed my stay to the fullest (spa, food, excursions, etc.). But this Riad "Dar Shana" is really not in a safe location in the medina (I have spoken to Police officers who told me that even local people avoid that area, so no tourist should get adventurous there!) and their stuff have absolutely no qualifications in the art of hospitality, and lacked any form of respect, human & social manners to being a good host!!
I will never go back nor let anyone I know go to that Riad again, and definitely NOT to that area!
It is not worth risk your journey in this magic city taking an undesirable turn by going to this Riad. They have shown to be extreemly inapt to run a touristic organisation, even worse, that they are capable of hurting their clients verbally, physically & emotionally!!
Just fyi - I have sent a compliant to the Moroccan Tourism Office, where I heard that Riad's (similar to B&B's concept) do not fall under the same regulations and status as Hotels. So, The ministry of tourism cant do much! So, unless you have a really good recommendation from someone you know for a Riad in the Medina, I would suggest booking a Hotel. This way, you are protected by very strict regulations.
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