The warmest welcome I have ever had by a very friendly staff member. He seemed so excited for our arrival and ran around giving us a grand tour of the hotel. Staff were keen to help out at every possible opportunity. We asked for a recommendation of somewhere to go for a meal and the staff were genuinely upset that he couldn't take us to phisically show us where to go. On another occasion when we asked for a taxi they went with us on a 5+minute trip to show us where to find one (never experienced service quite like this). The roof terrace of the hotel is fabulous and gives an amazing view of the city beutiful place to watch the sun set or escape from the chaos of Marrakech. There were nice inside areas of the hotel to relax. The bedroom was ok, but pretty dark with no windows to the outside, a little small maybe and hot at times but you really can't argue for the price. The room was kept nice and clean also. We made our booking through hotels.com and were shocked to find we had to pay for the hotel on our last day after the website said we would be charged within 3 days of booking. There was also a tourist tax that came of a bit of a shock and added a respectable chunk onto the price. I didn't like the fact that guests are not given a key to the front door of the hotel and have to wait on someone answering in order to gain access. There were a few occasions were we were left waiting a while due to the fact staff had had to pop out to the shop. That said the longest we waited was about 8minutes which is not really a big deal.
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- Also Known As:
- Dar Loula Hotel Marrakech