We've had a superb stay at Riad Utopia. It was hard to leave the Riad and Marrakech after 6 days.
The reservation process was easy, we did it directly on the Riad's website. It enabled us to get a free Hammam and massage.
As proposed by the Riad's manager we were picked up directly at the airport for a return cost of 14Euros per person. I recommend it since the location isn't the easiest to find. Check-in was easy, no hassle; Moroccan tea offered.
But the nice surprise was to be upgraded in one of their newest rooms, since the Riad is being extended. The room was really nice and spacey. Nice decoration, clean, isolated from any noise and with two balconies. It was really a nice gesture from them.
The personnel is very kind, polite and attentive, the manager has the right eye for every details; you really feel pampered. The place always felt very quite and ideal for relaxation.
Free Internet access, very nice roof top terrace, the breakfast was also very nice; they manage to give a different selection of breakfast each different day.
The location is also convenient: you have to walk about 200 meters to reach the souk, and Jama El Fnaa Plaza is about 10-15 mins walk through the souks.
The only downside in the situation is that when you return to the Riad after 22.00 PM it can feel a bit unsafe for a woman or a small group of women. Nevertheless a taxi is always cheap in Marrakech.
I definitely recommend this nice Riad. We both LOVED the place. The Spa/massage is also something to be tried.