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Riad Utopia Suites & Spa: Traveler Reviews

5.0 of 5
280 Derb sidi bouamar | Riad l'arousse medina, Marrakech 40008, Morocco
Hotel amenities
Riad Utopia Suites & Spa
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150 reviews from our community

    Trip type
Traveler rating
    105
    24
    9
    7
    5
Date Rating
Perth, Australia
1 review
“Poor managment”
1 of 5 stars Reviewed August 9, 2012

Found the staff and managment very difficult. Numerous times I had asked for lunch and they were very reluctant to cook something for us as it was during Ramadan. Even still they should always cater for guests. Also me and my girlfriend asked for 1 hour massages however they only went for 35 minutes and after arguing with the manager they were only 1/2 hour massages we were still charged in full. We also heard numerous other complaints during our stay. Very nice riad however a few things resulted in a difficult stay.

  • Stayed August 2012, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask Henryp91 about Riad Utopia Suites & Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Contributor
11 reviews 11 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
“Riad Utopia - Beautiful”
4 of 5 stars Reviewed July 17, 2012

As we got dropped off a little bit out of the riad (as the car could not go any further or closer to the entrance) we were a little bit lost in what looked to be Ghetto Marrakech. We were approached b a 14 year old local who seemed to be very helpful, carrying our luggage and guiding us to the entrance of the hotel. We had to go through little alley ways to get to the Riad. The boy then insisted we pay him! he then got told to leave us alone by our hotel staff who were AMAZING! As we walked in it looked like a really cute little oasis with traditional yet modern Moroccan interior - outside, rooms, roof top, etc. The staff took out bags upstairs, very relaxing stay.

Great service!!! The guys here are so nice and provide you with everything you need/want.

Beautiful interior and design. Antique look yet modern approach.

The 14 year old boy ended up finding us again in the streets and was really friendly and showed us around the city and told us the history and fun facts (don't be scared of them) however I wouldn't advise walking alone at night in the streets.

Riad offered great service, very very friendly staff!

The only bad thing I would have to say is the hamam and body massage I received, the lady insisted I must take my bra off which made me feel a little bit uncomfortable.

  • Stayed August 2011, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
Ask pkou about Riad Utopia Suites & Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
“Don't read the negative reviews - this place could not be more perfect”
5 of 5 stars Reviewed July 8, 2012 via mobile

We booked to stay here a bit apprehensively after reading one negative review - so glad we ignored it this place is bliss.

The riad is a bit hard to find the first time ( £20 taxi ride from the airport and have some small notes to tip the boys that hang around near where the taxi drop you off that will offer to take you to the riad). It's about a 10 min walk to the main square ( blissfully far enough away) and to the souks.

The riad itself is gorgeous and modern Moroccan. The staff are excellent. The pool is big enough to get in for a swim on hot hot days ( we had a little pool party one afternoon with the other guests). The rooftop is awesome for sunbathing - shade and hats are even provided.

Air con is brilliant, flat screen tvs ( bring your own DVDs) no noise issues and on site spa and chef. Breakfast was lovely ( and western style).

I honestly could not find fault with a single thing - any negative reviews are mad in my opinion.

  • Stayed June 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask Iheartactuaries about Riad Utopia Suites & Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mississauga, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
“Good 3 star hotel”
3 of 5 stars Reviewed April 3, 2012

A little overpriced for a 3 star hotel. Staff were great. We were there 3 days and no one cleaned the pool. Bed was hard as a rock. Be ready for a little walk from where the taxi drops you off as it is down a couple of alleyways to get there. EVERYTHING is paid in Euros.

  • Stayed February 2012, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask PeterandDaniela about Riad Utopia Suites & Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stockholm, Sweden
1 review
3 helpful votes 3 helpful votes
“Best hotel in Marrakech!”
5 of 5 stars Reviewed March 27, 2012

Utopia has the friendliest staff and best atmosphere!

We went with a small child and were very satisfied with everything. Beautifully decorated rooms and good food. Nice location. Very safe, you don´t even feel that you have to lock the door.

Many thanks to the friendly staff and especially to Abdel and Aziz! Hope to see you again!

Joanna, Elise and David

Room Tip: Rooms above ground floor are quieter
See more room tips
  • Stayed March 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
Ask David W about Riad Utopia Suites & Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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5 of 5 stars 86 Reviews
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Additional Information about Riad Utopia Suites & Spa

Also Known As:
Riad Utopia Hotel Marrakech
Riad Utopia Suites And Spa
Address: 280 Derb sidi bouamar | Riad l'arousse medina, Marrakech 40008, Morocco
Region: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar/Lounge Business Center Free Breakfast Free High-Speed Internet Kids Activities Pets Allowed Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
Ranked #30 of 141 Specialty lodging in Marrakech
Price Range: $
Hotel Class:5 star (5*)
Official Description (provided by the hotel):
Dans la tangente de la célèbre place Jamaa El Fna, vous serez accueilli dans l'art de la tradition marocaine : chaleureusement et respectueusement. Vous découvrirez la magie de l'Orient alliée au design et au calme d'Utopia Suites & Spa. Toujours à votre écoute et à votre service, notre équipe vous recevra avec les prestations d'un hôtel de luxe et fera du Riad votre demeure : senteurs fleuries, massages délicats, soins de beauté, mets aux mille et une épices. ... more   less 
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Riad Utopia Suites & Spa
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