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Riad Utopia Suites & Spa: Traveler Reviews

5.0 of 5
280 Derb sidi bouamar | Riad l'arousse medina, Marrakech 40008, Morocco
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Riad Utopia Suites & Spa
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151 reviews from our community

    Trip type
Traveler rating
    105
    25
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    7
    5
Date Rating
Mississauga, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
“Good 3 star hotel”
3 of 5 stars Reviewed April 3, 2012

A little overpriced for a 3 star hotel. Staff were great. We were there 3 days and no one cleaned the pool. Bed was hard as a rock. Be ready for a little walk from where the taxi drops you off as it is down a couple of alleyways to get there. EVERYTHING is paid in Euros.

  • Stayed February 2012, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask PeterandDaniela about Riad Utopia Suites & Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stockholm, Sweden
1 review
3 helpful votes 3 helpful votes
“Best hotel in Marrakech!”
5 of 5 stars Reviewed March 27, 2012

Utopia has the friendliest staff and best atmosphere!

We went with a small child and were very satisfied with everything. Beautifully decorated rooms and good food. Nice location. Very safe, you don´t even feel that you have to lock the door.

Many thanks to the friendly staff and especially to Abdel and Aziz! Hope to see you again!

Joanna, Elise and David

Room Tip: Rooms above ground floor are quieter
See more room tips
  • Stayed March 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
Ask David W about Riad Utopia Suites & Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chorley, United Kingdom
Senior Contributor
25 reviews 25 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
12 helpful votes 12 helpful votes
“Pleasant but beware of hidden costs”
4 of 5 stars Reviewed March 24, 2012

Stayed here for a few nights in early March. Like the previous writer, I was a bit annoyed when asked to pay for the whole stay at once. 5% is a bit steep and they even charged this for debit cards as well as credit cards.
The Riad itself was immaculate and well fitted out. Everything in the hotel room worked except for the electronic safe. So we just used a metal box with a lock which anyone could just pick up and walk off with. THe place felt fairly secure though.
Breakfasts were fairly average. One pot of coffee each (just warm) and it was tough to extract another pot from them.
The location wasn't too bad. We took the option of hotel transportation to and from the airport (€28 per couple), which is a bit steep but useful as the Riad is hard to find otherwise. Walking from the Riad to the center is a bit of a trek, either down a long busy road via the Koutoubia Mosque or down some narrow dark streets via the Souks. We preferred the latter during the day, and the former in the evening.
The owners themselves were nice enough but their English wasn't very good. Also beware that anything you buy there (drinks, hammam etc.) is subject to a further tax, 10% I think. Not only that, they charge for everything in Euros but when you come to pay, they will only take Euros in cash. If paying by card, it is converted by some mysterious rate to MAD. Seeing as it is not possible to take Euros out of an ATM here, you're kinda stuck unless you've brought a sack of Euros with you.

  • Stayed March 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask turgonuk about Riad Utopia Suites & Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, CA
Senior Contributor
32 reviews 32 reviews
11 hotel reviews
Reviews in 19 cities Reviews in 19 cities
41 helpful votes 41 helpful votes
“Potential - but not well managed”
2 of 5 stars Reviewed March 22, 2012

Stayed five nights in this Riad and would not recommend it because it is poorly managed in so many ways. I'm not a complainer you can check my other reviews, but there are just too many problems with staying here.

We hired a driver from Fez to Marrakesh and along the way we tried numerous times to phone the riad to explain that we would be arriving around 8pm, but no one picked. Finally after probably trying ten times over two hours, someone did pick up.

When we arrived at the Riad we were told immediately upon check in that they wanted our five night stay for two rooms paid now in cash otherwise if paid by credit card there would be an additional 5% fee. There wasn’t anything noted when we booked this reservation and actually gave a credit card during the reservation process. I have never heard of anything like that. We paid at the end of our stay.

We hired a driver for a one day trip to go to Essaouira and requested a wake-up call at 6am. It never happened.

It was my mother in laws 80th birthday and asked the hotel to make a reservation at a specific restaurant. It never happened. Thankfully the manager at the restaurant understood the importance of fitting us in and did.

We booked a junior suite and a regular room. The junior suite they gave us didn’t look anything like the other junior suites on their web site. It had an extra bed that wasn’t requested and wasn’t appointed as nicely as the other ones.

Although they had flat screen TVs with cable it took three days to fix it in one of the rooms. One person said they would take care of it but didn’t.

The breakfasts were sometimes fresh and sometimes they seemed like they were microwaved from the day before.

The bathrooms had some mold on the ceiling because they weren’t ventilated at all and the towels wouldn’t get dry by the next day.

The hotel is a bit difficult to find initially, although it is rather centrally located – it takes about 15 minutes to walk to Jmaa El Fna and 15 minutes to walk to the Majorelle gardens.

Although the three gentlemen that are in charge are nice (two are brothers) they haven’t a clue about managing or running a hotel.

There are plenty of other options to stay in Marrakesh and would not recommend staying here.

  • Stayed March 2012, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
See 3 more reviews by worldtravellerruth11 for Marrakech
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Contributor
11 reviews 11 reviews
10 hotel reviews
Reviews in 6 cities Reviews in 6 cities
26 helpful votes 26 helpful votes
“Fantastic Riad, excellent staff”
5 of 5 stars Reviewed February 16, 2012

This is a lovely Riad not far from the Medina in Marrakech (about 10/15 mins walk). My boyfriend and I stayed here for 2 nights, and as soon as we arrived we were made to feel very welcome and at home. Hassan was an absolutie saviour for us. Shortly after arriving and being shown to our room to get comfortable we were sat down and provided with a map, on which Hassan pointed out a route for us to get to the Medina and explained to us what places we should visit, with the amount of time we had. He gave us guidance on how much we should pay for a taxi around the city centre. He just gave us so much good advice!

The Riad in itself was lovely, and very peaceful, with a 24 hour bar, which for us was really nice when we'd had a very busy day in the hustle and bustle of the Medina, and we could return to the Riad and have a nice drink by the pool before bed. The breakfast was really nice too.

All in all we would deifinitely go back! A very big thanks to all of the staff at Riad Utopia that made it a great stay!

  • Stayed January 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
See 2 more reviews by preciouspixies for Marrakech
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Riad Utopia Suites & Spa

Also Known As:
Riad Utopia Hotel Marrakech
Riad Utopia Suites And Spa
Address: 280 Derb sidi bouamar | Riad l'arousse medina, Marrakech 40008, Morocco
Region: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar/Lounge Business Center Free Breakfast Free High-Speed Internet Kids Activities Pets Allowed Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
Ranked #30 of 141 Specialty lodging in Marrakech
Price Range: $
Hotel Class:5 star (5*)
Official Description (provided by the hotel):
Dans la tangente de la célèbre place Jamaa El Fna, vous serez accueilli dans l'art de la tradition marocaine : chaleureusement et respectueusement. Vous découvrirez la magie de l'Orient alliée au design et au calme d'Utopia Suites & Spa. Toujours à votre écoute et à votre service, notre équipe vous recevra avec les prestations d'un hôtel de luxe et fera du Riad votre demeure : senteurs fleuries, massages délicats, soins de beauté, mets aux mille et une épices. ... more   less 
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