Well, not sure where to start. I did note that most of the reviews seemed to be a little dated, the Riad certainly was not busy whilst we had our stay, 50% occupancy most of the time.
The collection from the airport was good, yet I'm afraid that is where good stops.
We are seasoned travellers and we usually use trip advisor as a steer on what a place is going to be like.
We were extremely dissapointed with the whole experience. This is a live report as I'm sat at the airport as I feel quite strongly on the feedback.
We were excited by meeting the "famous" Henri as we felt he was going to give us a good steer on places to visit, restaurants etc... We saw him once by accident, as walking down the stairs to organise a drink on our last day today, no intorduction, no asking if our stay was enjoyable, which probaly sums the situation up with the "famous" Henri.
We chose to ate in the Riad on the Friday evening for ease so we didn't need to go out and find somewhere after our flight as we arrived early evening, food was average, service very slow.
If you wish to have a little lie in on your break, after all you are on your holidays, and don't have to get up for work! My advice would be not to stay in the Leon room , a superior room, unfortunately next to the kitchen, and their were lots of pots and pans clattering for a continental breakfast for between 6 or 8 peope dependent on the day over the weekend??!!!! To top it off on our last day today, we have 2 of the kitchen attendants talking at the top of their voices like they were having an argument at 8am, Lovely on your holidays!
The pool and terrace, well it need a lot of TLC, I have some pictures which I will add when I arrive home, but to give you an idea, the pool needed a real good clean, for 2 days out of the 3 the filter of the pool wasn't working by the looks of things. There was a dark grey scum round the tiles at the edge of the water, not sure it was safe to bathe. The roof top "garden" needed the plants repotting, roots splitting out the broken pots, not really a relaxing site. Then a couple of days we had the laundry hanging over the Walls where we we lay, table cloths, towels! Drinks, available for you to go and get, but ice, rarely available, which is a must in a hot country, simple stuff!
In all, a very dispointing stay, photos will follow, but a lot of things are easy to fix with some love and care, I think I have the view if at earlier reviewer, that Henri has fallen out of love with Marrekesh.
I'm afraid, if it was my business, I would be all over it, as that's how you make money, not squeeze all you can, gain your trip advisor award and ship out....
Overall, there are way better places to stay, we went of a meal at MK Maison, (amazing!) will review later, but check out their rooms.
If you want cheap and cheerful, fairly clean rooms, ( I did have to ask them to change my sheets on arrival as they were very badly stained, not sure why you would make a bed with these sheets) then this is the place for you, however if you want some service and feel like you are on holiday, there are plenty of other places.
- Official Description (provided by the hotel):
- Riad Awa is located in the south of the Marrakesh medina, in the Kasbah district.So it is next to the Royal Palace, the Saadian Tombs, and it is situated near the Bahia and Badi palaces.The owners, Martine and Henri, will welcome you in this contemporary place, made with all Moroccan handcrafted resources.The guesthouse is composed of 6 bedrooms which are very different ones from the others, but all are equipped with : bathrobe, hairdryer, body products, reversible air-conditioner and wifi. ... more less
- Reservation Options:
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- Also Known As:
- Riad Awa Hotel Marrakech