This was our first time staying in a Riad in the Medina so do not really have anything to compare it with. However my overall feeling is one of disappointment. I felt that everything was just "OK".
Nothing to really criticise but nothing I would rave about either. The staff were pleasant but not what I would describe as friendly. We were never offered tea or coffee or asked if we were enjoying our holiday, if everything was ok, what we had done … etc.
The Wi-Fi was not working at all during the five days we were there. I had stated before booking that Wi-Fi was essential. I ended up running up considerable mobile costs phoning and keeping in touch with home, which due to circumstances was essential.
We had a great time in Marrakesh. We loved shopping in the souks and found the people to be very friendly.
However regarding the Riad Awa, I would say everything was “fine” but not “outstanding”. I feel there could be much friendlier Riads in the Medina and for this reason would not stay here if we were to return.