We booked this through Expedia and thought it reasonable value. We stayed 4 nights with two friends. First impressions were not good as the taxi (booked in UK via the Riad) dropped us off outside a long, narrow alley that looked very run down. The taxi driver insisted on taking us to the Riad’s front door. However once inside it was like entering Aladdin’s cave. The hotel is beautifully decorated in the Moroccan style, spotlessly clean and has many facilities that would not disgrace many larger hotels. There is a Jacuzzi and plunge pool and two terraces – the upper one has sun beds and views of the rooftops, palace walls and the nesting storks.
The service provided by George and his staff are fantastic. Nothing is too much trouble. He spent a fair bit of his personal time telling us about the Riad (surprisingly it is only 5 years old!) and Marrakech and asked us if we wanted breakfast served upstairs or on the ground floor - we opted for upstairs on the lower terrace just outside our bedroom. He also said he could arrange taxis, guides, etc. if we wanted. He speaks excellent French and just about gets by with his English so between the 4 of us we managed fine.
There are only 6 rooms - we were in a Junior Suite called Grise (Grey Room) which has twin beds and our friends in a double room called Saffran. Both rooms were excellently decorated in the Moroccan style and the first night we had a number of lit herbal candles which just added to the experience.
The rooms had very efficient air conditioning, flat screened digital TV (although the channels were limited) the normal bathroom cosmetics, hairdryer and ample electric sockets. The only thing that might concern some people is the toilet and shower is separated from the main room by a three quarters wall with no door (you have to learn to whistle!!) It was not a problem for us but I imagine some customers may find the arrangement not to their liking.
The breakfasts were excellent with lovely coffee, freshly squeezed orange juice, warm pancakes, croissants, toast with butter, various jams and honey and what seemed like very tasty potato scones. There was little variation but we did get fruit salad one day and Moroccan doughnuts another day. We really enjoyed the service by Sophran. When we returned in the afternoon (the temperatures were unseasonably hot at about 37 degrees rather than the normal 21 degrees) to relax with a drink we were provided with olives, nuts and other Moroccan sundries - all free of charge. Small beers were 3 Euros and wine was about 18 Euros.
We had three course dinner one night and it was delicious. You needed to order in the morning from a menu and it was 20 Euros including coffee. It was the best meal we had.
There were massage facilities but we did not use them.
We asked George to arrange a trip to the Atlas Mountains which was about £70 for the 4 of us in our own 6 seater Taxi. We were out 7 hours and visited various towns and a Berber museum (entrance included) - we really enjoyed the day even if we got involved with all the Moroccan children and their families (it was a Moroccan) holiday and traffic jam on some very narrow roads.
Taxis were very cheap so long as you asked the price beforehand. We had no unsettling experiences apart from looking for a particular restaurant one night and failing to find it and being guided by a local lad to a completely different hotel despite his insistence that it was the one we were looking for(it was probably his uncles!!).
We used the Riad to book a taxi back to the airport but it would have been better value to use the “petite taxis” at the rank at the end of the street. I would book the taxi to the Riad from the Riad online as then you know that the taxi driver will know the way.
I can thoroughly recommend this Riad for its superb customer service, hospitality, central location - it was an absolutely fantastic experience!!
Thank you George and staff for a memorable 4 days.