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“Excellent choice” 5 of 5 stars
Review of Riad Pachavana

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Riad Pachavana
4.0 of 5 Specialty Inn   |   172 Derb Lambsober, Marrakech 40000, Morocco   |  
Hotel amenities
Madrid (Spain)
Contributor
14 reviews 14 reviews
14 hotel reviews
Reviews in 14 cities Reviews in 14 cities
24 helpful votes 24 helpful votes
“Excellent choice”
5 of 5 stars Reviewed June 30, 2013

We stayed for 3 nights on May 2013. We arranged the pick up service from the airport. We actually had made a reservation to stay in the Riad l'Orchidée but there was a problem with the reservation and they kindly offered us to stay at the Riad Pachavana instead. We got a free update to the junior suite.

The hotel is situated in the center of Marrakech, near the souks and 10-15 min walk from Jemaa El Fna square. The area may be a bit shocking in the beginning but it is a safe area and very close to the interesting spots. There are many small stores around where you can buy some drinks or food.

The staff in the hotel is excellent and speak some english and spanish. They were so personal and friendly that made us feel at home.

The junior suite room had beautiful decoration and was modern, clean and very confortable. There were ammenities provided (the orange scented shampoo, gel, body milk and soap smelled incredibly good), bathrobes, slippers and hairdryer in the room. The room has a safe box.

The breakfast variety and quality of the products was very good. Each day we were offered different specialities such as M'smmens and baghrirs.

I really recommend this place.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nathybo83, Propriétaire at Riad Pachavana, responded to this review, July 6, 2013
Thank you for taking the time to write a comment about your stay. We are pleased that you keep a good souvenir of your visit to the riad Pachavana, as well as the entire team remembers you with pleasure.
We wish you a great summer.
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226 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
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  • English first
  • French first
  • German first
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English first
Swansea, United Kingdom
1 review
5 of 5 stars Reviewed June 9, 2013

We had a great time at Riad Pachavana! The room was beautiful and the staff were friendly and helpful. In a quiet location about 15 minutes walk from the main square, very relaxing after the hustle and bustle of the Medina. Would definitely stay there again.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Nathybo83, Propriétaire at Riad Pachavana, responded to this review, June 24, 2013
Thank you very much for your comment so nice. Lamiae and the team actually do everything possible to satisfy our guests during their stay at Riad Pachavana. We are glad you had a good stay.
We wish you a great summer.
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Norwich, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 7, 2013

We stayed one glorious week at this Riad and it was a perfect haven of peace and tranquility to return to after the noisy bustle of the Medina. It's within easy reach of the Medina once one recognizes that Marrakech is full of little alleyways. We walked everywhere and always felt safe.

All the staff work very hard to ensure the comfort of guests .Our beds, towels etc were all changed regularly and the beautifully decorated room was kept in a pristine condition. The evening meals were the best we had in Marrakech and served up in generous portions.

We were also lucky enough to meet the owner and together with her lovely manager we were able to observe how well they all worked as a team to make sure that everything ran smoothly in the Riad.

Try to book a massage to enhance your restful stay at Riad Pachavana

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nathybo83, Propriétaire at Riad Pachavana, responded to this review, May 12, 2013
Hello and thank you for your comment, which is a reward for the team that actually does everything to make the stay of our guests as comfortable as possible. We are pleased that you have felt it and that this has contributed to make your stay pleasant.
We look forward to seeing you again one day and the entire team joins me in wishing you a good continuation.

Nathalie Bonnard
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2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed May 4, 2013 via mobile

Noisy, a long way from anywhere would not return and felt less welcomed than guests that spoke French. Marrakech is an amazing place but there are better places to stay for the same price. Wouldn't recommend the meals as they're twice the price of the ones in the restaurants in the square and not as tasty.

  • Stayed April 2013
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nathybo83, Propriétaire at Riad Pachavana, responded to this review, May 12, 2013
Hello and thank you for taking the time to write a note that will be useful for us to improve. We strive to accommodate all our guests in the same way and with the same kindness. It is possible that, at least fluent in English than French, you felt that you were less well received but I can assure you that we are very happy to receive every guest, whatever nationality, and we're working hard to communicate with each of them, even when it is not our mother tongue.
You compare our kitchen and the price of our dinners with those restaurants instead. It is difficult to compare what can not be because street restaurants instead have not the same strict hygiene standards to respect than the riads and also have absolutely no the same charges and taxes that us, which is why the price difference you could see. As for the food itself, it's a matter of taste, and generally cook our meals are very popular (see other comments!)
For information, we practice the same price that most riads.
However, we hope that your stay has been pleasant.

Nathalie Bonnard
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gibraltar, null, Gibraltar
Contributor
14 reviews 14 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed May 3, 2013

Taxi driver was late and grumpy to start with but upon arrival everything was great although the riad appeared to be in the middle of nowhere, Nice warm welcome lovely looking place although when we advised we didn't require meals or a guide we could tell they were put out. Got to the room all looks lovely. Hot water tap didn't work in the room and if you use the shower, toilet or sink you get a putrid smell of sewerage engulfing your room. Upstairs on the terrace once again all looks beautiful but the towels and sunbeds smell of cat urine so it's not all that relaxing plus they have 12 rooms and 6 sunbeds so if it's fully booked you'd have a job to get a bed cat pee or not!

Day two we paid by cash in euros which was on the invoice after adding the tax up 3 times on her phone calculator the lady on the front desk came to the total which we had worked out before we arrived. She checked the money at least 3 times struggling to add it up eventually agreed it was all there printed a receipt and signed it. more than 24 hours later she comes over to say the amount we gave was out by 20 euros and bought over some cash, Now I handed over the money all in 50 euro notes plus 1 x 20 the cash she bought over was a mix of twenties and tens so after pointing out I didn't pay with small notes she went back into the office with what looked like the manager and tried to add up the money they had in the office again she then came out again and said it's actually 30 euros short. Now I am a million percent sure the money we gave was correct and so was she after checking it several times. I have never known anywhere that would come back a day later and say it is short after anyone could of pocketed the cash. For the next few days there was a horrible atmosphere at the Riad which if I'm honest put a dampener on the holiday. There was a large group in the previous night so the mistake could of been made there but as they had checked out it was aimed at us. Now it's not a lot of money but it's not the point.

It's in the middle of nowhere and the alleyways you have to navigate by foot once you get out of the taxi are intimidating when it's dark as they are full of male youths hanging around in big groups.

You don't get a key to get in you have to be let in. We were left waiting outside one night after ringing the bell several times in the dark surrounded by gangs.

It's noisy there is music blasting out until 11-12pm every night which is no good if you have to be up early for a trip.

After being in the pool we put swimming shorts out to dry which doesn't take long in the heat we were told to remove them as it spoils the ambience yet a massive rug being aired out and dangling off the same place all day is not.

Breakfast gets boring after day 3 although it is nice and the lady cooking it is lovely!

No fridges in the room.

Sheets and towels were changed after 8 days...The day before we went home!

Rooms aren't very private.

Not really a place for kids any small sounds just echoes about so it's noisy when kids are there.

Showers aren't very good no pressure water just trickles and to top it off on the last day nobody was about to do breakfast before 8am and we ordered the taxi on the last day via the riad which is 20 euros each way. He didn't bother to turn up which could of meant missing the flight so we walked into the medina with our heavy cases and got one for less than half the price!

The place seems to me to be all fur coat and no knickers. We saw plenty of other Riads and hotels for the same price in better locations and I doubt they try and rip the customers off!!

The riad itself is beautiful and the kitchen staff and cleaners work their backsides off but so much lets it down...

  • Stayed April 2013, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nathybo83, Propriétaire at Riad Pachavana, responded to this review, May 5, 2013
Hello,

Thank you for your comments that help us improve to satisfy our customers. We would still make a number of explanations for your complaints. First, we regret that the driver was late and bad mood you say, however it is an independent person riad. We never had any admonitions about his services, but we are aware that it does not happen again, and if that were the case, then we will change the shipping company. It is not an ordinary taxi that are at a lower price because the service is not the same. We use professional drivers who transport you in luxury air-conditioned minivans, while the status of taxis can be very random, which explains the price difference.
Our customers are free to dine where they want and choose to use or not to different services or excursions that we offer to compliment your stay, our whish is to do everything to make it as pleasant as possible. We respect everyone's choice and it does not change the attitude that we have with each of our guests.
It is possible that some unpleasant odors back a few times and there is little water pressure, but we are in Morocco, Medina and it happens that you are in a riad or palace without us be held accountable. We are sorry but we can not do anything unfortunately, as it is difficult to keep cats coming on to the terrace. It would have been sufficient for you to tell us that we give you clean towels. Furthermore, the surface of the terrace is important but it does not install Pernet 27 chairs (capacity), and our experience has shown us that never happens that all those present will want to take sun at the same time!
Not being present during your stay, I will not allow me to reply to your second paragraph that I have also not well understand to be honest.
The area where the riad is safe but can be intimidating for those who do not know the Medina. It is best in these cases to choose another area rather than Medina. If we do not question the key to our guests, this is for good reason that there is a guardian 24 /24 and no one has been out all night! We piped music in the riad not very much that we stop as soon as the first guests are in their rooms at night, and you would have reported to us that it was an inconvenience for you, we would have stopped immediatly.
The riad is a space for all our guests, out of respect for all that we ask everyone not to dry her clothes on rails, that all we can to dry out the terrace in a placeholder.
We are regularly praised for the quality of our breakfasts which change daily, as well as for the quality of our bedding is one of the great palaces. I therefore find it difficult to understand your criticism on this subject. We change the sheets you towels regularly, not once a week, as you claim, otherwise we certainly would not be classified sixth on Tripadvisor!
You should know that the riads are not very soundproof whatsoever, but this generally poses no problem because our guests are normally friendly, including those with children.
We hope that your stay in Marrakech has still been nice,
and we are surprised by much criticism because your comment is the opposite of all that we receive. It is useful to the extent that we will strive more than ever to make every effort to satisfy all of our guests.

Nathalie Bonnard
Owner
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Melbourne, Australia
Senior Contributor
43 reviews 43 reviews
40 hotel reviews
Reviews in 40 cities Reviews in 40 cities
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed April 28, 2013

We stayed in the Ambre room for 3 nights (a lovely upgrade by Thierry!), and thoroughly enjoyed our time at Riad Pachavana. Mohammed and Adil were also always helpful, and absolute assets to the Riad.

The Riad is a beautiful space, and such a delight to return to after traipsing the streets of Marrakech. Breakfasts were delicious - omelettes on order, fresh breads and sweet doughy delights with various jams and cheeses to accompany them, can't understand what there could be to complain about. We had dinner there one night, which I found a tad salty but I was the only one at the table who thought so. The harira was excellent though.

We asked for a driver to collect us from Casablanca airport - Rashid was great (EUR120). We also asked about a tour guide for a day, which didn't turn out as well. A guide called Mohammed was recommended (apparently he used to be a soccer player for the national team). It cost EUR50 per person, which included the guide, a driver with his van and lunch. The driver was good (actually better than the guide!), and lunch was quite tasty despite being at a super-touristy place. The guide was not particularly informative, and would race miles away from us, so good luck trying to ask questions along the way. Definitely not value for money. We didn't get the chance to feed this back to Thierry, so please consider this review as our feedback.

We would have no hesitation in recommending the Riad itself. The room, Riad, staff, breakfasts and location (not hard to get your bearings) could not be faulted, plus they accept credit cards! I'd be more than happy to stay there again.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Senior Contributor
45 reviews 45 reviews
14 hotel reviews
Reviews in 23 cities Reviews in 23 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed April 6, 2013

Stayed for five nights at Riad Pachavana and cannot rate it highly enough. The riad is a real oasis away from the manic streets of Marrakech outside the door. From the sundrenched roof terrace, to the quite and cool coutyard, this place is beautiful. The rooms were excellent, extremely comfortable and very spacious. The cost per night for a twin was very reasonable. There seems to be a few negative comments on TA about the breakfast, but I think there may have been some confusion. The breakfast is huge and very tasty with a variety of omlette, cakes, fruit, breads, jams, tea, coffee etc, however.... if you are leaving early to go on an excursion you may not be offered the hot elements of the breakfast as there simply isnt time before you leave.

My only other comment would be to ask Thierry's advice for excusions, nights out, restaurants, as he really know his stuff. We booked the Three Gorges day trip with a private driver and really got an amazing experience - our driver was knowledgeable, spoke excellent English and was really friendly. You wouldnt get the same attentions on a group bus tour.

Room Tip: We had Onyx on the first floor - a twin on the courtyard, was very nice.
See more room tips
  • Stayed March 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nathybo83, Directeur général at Riad Pachavana, responded to this review, April 8, 2013
Hello,
What a pleausre to read you, and be sure that the staff is happy to know that you'd really enjoyed your stray.
We will continue on this way, trying to make all the stays of our customers unforgettables.
Hope to see you again,
Best regards from all the staff.
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Additional Information about Riad Pachavana

Address: 172 Derb Lambsober, Marrakech 40000, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Free High Speed Internet ( WiFi ) Restaurant Suites Swimming Pool
Hotel Style:
Ranked #9 of 179 Specialty lodging in Marrakech
Price Range (Based on Average Rates): $
Hotel Class:4 star — Riad Pachavana 4*
Official Description (provided by the hotel):
The riad Pachavana is a charming residence, which is also one of the most picturesque and the oldest of the Medina Riad Pachavana is a traditional Moroccan house, combining luxury, calm and voluptuousness. ... more   less 
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Also Known As:
Riad Pachavana Hotel Marrakech

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