We stayed for 3 nights on May 2013. We arranged the pick up service from the airport. We actually had made a reservation to stay in the Riad l'Orchidée but there was a problem with the reservation and they kindly offered us to stay at the Riad Pachavana instead. We got a free update to the junior suite.
The hotel is situated in the center of Marrakech, near the souks and 10-15 min walk from Jemaa El Fna square. The area may be a bit shocking in the beginning but it is a safe area and very close to the interesting spots. There are many small stores around where you can buy some drinks or food.
The staff in the hotel is excellent and speak some english and spanish. They were so personal and friendly that made us feel at home.
The junior suite room had beautiful decoration and was modern, clean and very confortable. There were ammenities provided (the orange scented shampoo, gel, body milk and soap smelled incredibly good), bathrobes, slippers and hairdryer in the room. The room has a safe box.
The breakfast variety and quality of the products was very good. Each day we were offered different specialities such as M'smmens and baghrirs.
I really recommend this place.