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“Good location and value for money” 4 of 5 stars
Review of Suite Novotel Marrakech

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Suite Novotel Marrakech
4.0 of 5 Hotel   |   Rue Haroun Errachid | Quartier de l'hivernage, Marrakech 40020, Morocco   |  
Hotel amenities
Ranked #299 of 460 Hotels in Marrakech
Devon, UK
Top Contributor
66 reviews 66 reviews
20 hotel reviews
Reviews in 25 cities Reviews in 25 cities
121 helpful votes 121 helpful votes
“Good location and value for money”
4 of 5 stars Reviewed 4 days ago NEW

This is a great location with easy access to both old and new towns. Hotel itself was basic but rooms were a good size and fully equipped. Great pool area although this did get very busy. Although basic the free buffet breakfast was a nice touch for the price paid. Free high speed WiFi. When you read the poor reviews on here you do wonder what people were expecting for the price paid. I am sure the Sofitel across the road offers better standards-however the prices also reflect that.

  • Stayed July 2014, traveled with family
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Service
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763 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (60)
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1 review
1 of 5 stars Reviewed 5 days ago NEW

My wife and I had checked into the suite Novotel as it was close by to the medina and other local attractions. We paid 6500mad for 6 nights and was a total rip off as I have stayed in better B&Bs. The room it self doesn't look too bad but the service is atrocious. We changed rooms 4 times in 6 nights. First room was fine but the tv didn't work and as they couldn't fix it they told us to go to another room. The 2nd room was directly above heavy construction where work started 8am in the morning and literally made the room shake. So I complained and they moved us again to another room and again the tv didn't work and the toilet didn't flush. So being furious I asked them why if I have paid £500 for 6 nights haven't I had a decent room yet. So again a new room was given the tv still didn't work. By this time I had enough and just had left it, my wife was fed up too. Our stay was not enjoyable at all. Also not once did i get an apology. It seemed like others were getting better treatment than we were. Even on arrival the receptionist was rude and seemed like he couldn't wait to finish his shift and get out of there! I will never use this hotel again as it is by far the worst customer service I have received in all the hotels I have stayed in.

  • Stayed September 2014
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Belgium
Senior Contributor
36 reviews 36 reviews
32 hotel reviews
Reviews in 30 cities Reviews in 30 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 1 week ago

The staff was welcoming even for our 1 am arrival.
The rooms were large and we had a small balcony.
The breakfast was fine however quite crowded, not enough seats to host all customers at the same time.
We had no time to use the swimming pool but it looked nice and cool.

  • Stayed October 2013, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Milano
Top Contributor
52 reviews 52 reviews
23 hotel reviews
Reviews in 21 cities Reviews in 21 cities
42 helpful votes 42 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

Let's start with some positive : central location et private parking.
That's it, unfortunately.

Extremely noisy building, impossible to sleep until 5 AM.
Unfriendly staff, particularly at the Front Desk.
Old rooms.
Poor breakfast.

Will not go back !

Stayed July 2014, traveled solo
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Worthing, United Kingdom
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed 4 weeks ago

We were a family of 4. They hotel was clean, cheap and cheerful. The staff were polite and helpful. Room was cleaned everyday. Fresh towels provided everyday. Very close to Carrefour, 10 minutes from Medina. Reception will help you phone for KFC, Pizza etc if asked. Pool was great. Only criticism would be that breakfast tables outside and inside were not cleared fast enough. Therefore at times one could be forgiven for thinking that the breakfast bar had been ransacked. The breakfast buffet was varied with croissants,toast, yoghurt, juices, coffee, teas. eggs etc. Overall a great stay and great value for money. Thank you.

Room Tip: Ask for rooms above second floor and pool side. They are quieter.
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  • Stayed August 2014, traveled with family
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
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Barnstaple, United Kingdom
Top Contributor
114 reviews 114 reviews
28 hotel reviews
Reviews in 38 cities Reviews in 38 cities
58 helpful votes 58 helpful votes
3 of 5 stars Reviewed August 20, 2014

Stayed here last week for 5 nights with a mixed experience. The A/C in the rooms is very warm, meaning it is hard to cool down from the relentless heat of Marrakech. Check in is 12 midday but we had to wait until almost 3pm with no apology or explanation which is always fun when the hotel is in an area with little to do!

The room was fairly spacious with a wet room (for some reason I was given a disabled room on the ground floor) but only a soap dispenser and no other amenities. Wifi is very poor in room 9.

Breakfast was ok, mixed but not as bad as some people have made it out to be. A selection of pastries, breads and a couple of cereal options with water and fruit juices.

Pool area is ok but chaotic, no real discipline so people were eating their breakfast on sun loungers and leaving plates everywhere; it also seems you can order takeaways which can be delivered to your sunlounge! Make sure you get a sun lounger early as it fills up quick. Lots of small children running around so not the place to come and relax as you'll be lucky to get that experience!

The hotel is in an upmarket area - Louis Vuitton, Sofitel and a few exclusive clubs are around the corner with plenty of Ferraris and Bentleys on show. This boosts the price of the area so walk 10 minutes to Carrefour near New Town for food and drink and use the fridge in the room rather than fork out in the expensive area!

Staff on the whole are good, one very miserable guy on reception needs to learn how to speak to people properly but also some really helpful staff too. The restaurant on-site is being rebuilt so lots of noise starting early in the morning!

Would just about stay again but make sure you lower your expectations lower than any other Accorhotels brands like Novotel, Ibis and Mercure!

Room Tip: Road facing rooms are loud, try to get off the ground floor to avoid noise, get to breakfast early a...
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  • Stayed August 2014, traveled as a couple
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Suite Novotel Marrakech

Address: Rue Haroun Errachid | Quartier de l'hivernage, Marrakech 40020, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#118 Luxury Hotel in Marrakech
Price Range (Based on Average Rates): $
Hotel Class:4 star — Suite Novotel Marrakech 4*
Number of rooms: 112
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Also Known As:
Suite Novotel Marrakech Hotel Marrakech

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