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“Will not go back” 2 of 5 stars
Review of Suite Novotel Marrakech

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Suite Novotel Marrakech
4.0 of 5 Hotel   |   Rue Haroun Errachid | Quartier de l'hivernage, Marrakech 40020, Morocco   |  
Hotel amenities
Ranked #297 of 461 Hotels in Marrakech
Milano
Top Contributor
52 reviews 52 reviews
23 hotel reviews
Reviews in 21 cities Reviews in 21 cities
41 helpful votes 41 helpful votes
“Will not go back”
2 of 5 stars Reviewed 1 week ago NEW via mobile

Let's start with some positive : central location et private parking.
That's it, unfortunately.

Extremely noisy building, impossible to sleep until 5 AM.
Unfriendly staff, particularly at the Front Desk.
Old rooms.
Poor breakfast.

Will not go back !

Stayed July 2014, traveled solo
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753 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (60)
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Worthing, United Kingdom
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed 2 weeks ago

We were a family of 4. They hotel was clean, cheap and cheerful. The staff were polite and helpful. Room was cleaned everyday. Fresh towels provided everyday. Very close to Carrefour, 10 minutes from Medina. Reception will help you phone for KFC, Pizza etc if asked. Pool was great. Only criticism would be that breakfast tables outside and inside were not cleared fast enough. Therefore at times one could be forgiven for thinking that the breakfast bar had been ransacked. The breakfast buffet was varied with croissants,toast, yoghurt, juices, coffee, teas. eggs etc. Overall a great stay and great value for money. Thank you.

Room Tip: Ask for rooms above second floor and pool side. They are quieter.
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  • Stayed August 2014, traveled with family
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
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Barnstaple, United Kingdom
Top Contributor
114 reviews 114 reviews
28 hotel reviews
Reviews in 38 cities Reviews in 38 cities
56 helpful votes 56 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Stayed here last week for 5 nights with a mixed experience. The A/C in the rooms is very warm, meaning it is hard to cool down from the relentless heat of Marrakech. Check in is 12 midday but we had to wait until almost 3pm with no apology or explanation which is always fun when the hotel is in an area with little to do!

The room was fairly spacious with a wet room (for some reason I was given a disabled room on the ground floor) but only a soap dispenser and no other amenities. Wifi is very poor in room 9.

Breakfast was ok, mixed but not as bad as some people have made it out to be. A selection of pastries, breads and a couple of cereal options with water and fruit juices.

Pool area is ok but chaotic, no real discipline so people were eating their breakfast on sun loungers and leaving plates everywhere; it also seems you can order takeaways which can be delivered to your sunlounge! Make sure you get a sun lounger early as it fills up quick. Lots of small children running around so not the place to come and relax as you'll be lucky to get that experience!

The hotel is in an upmarket area - Louis Vuitton, Sofitel and a few exclusive clubs are around the corner with plenty of Ferraris and Bentleys on show. This boosts the price of the area so walk 10 minutes to Carrefour near New Town for food and drink and use the fridge in the room rather than fork out in the expensive area!

Staff on the whole are good, one very miserable guy on reception needs to learn how to speak to people properly but also some really helpful staff too. The restaurant on-site is being rebuilt so lots of noise starting early in the morning!

Would just about stay again but make sure you lower your expectations lower than any other Accorhotels brands like Novotel, Ibis and Mercure!

Room Tip: Road facing rooms are loud, try to get off the ground floor to avoid noise, get to breakfast early a...
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  • Stayed August 2014, traveled as a couple
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Plymouth, United Kingdom
Senior Contributor
36 reviews 36 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
55 helpful votes 55 helpful votes
3 of 5 stars Reviewed August 6, 2014

Friendly reception staff, very helpful and efficient. First impressions are not always everything, though. I mean, the rooms were stylish and fairly clean, however, I had an awful sleep due to the noise outside on the roundabout and from SO Lounge. Also woken up by the music at the nearby cafe Extrablatt. Breakfast hadn't the widest selection and the majority of it was not very tasty, but the kids were very entertained by the pool later that morning. Also, everything is walkable, like resonable restaurants, Carre Eden, the Kasbah and much more. Room service was very good, the people who made the bed and tidied the room were very skilled. On a value point of view, it was good, unfortunately let down by a couple of minor things.

Room Tip: Higher floors have better views and less noise, and rooms with a view of the pool are quieter. Get a...
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  • Stayed July 2014, traveled with family
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 5 of 5 stars Service
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Brisbane, Australia
Contributor
17 reviews 17 reviews
13 hotel reviews
Reviews in 14 cities Reviews in 14 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed July 29, 2014

Never stayed in a Suite Novotel before, I guess its below the Novotel? Reception, bar and pool is modern and welcoming. Check-in was very quick, didn't want a deposit or a credit card swipe which seemed strange. I ask if they wanted me to pay and was told it's not necessary at the minute...could have left and not paid? Room was comfortable, one of the beds pulled out from the main bed and another was a small couch with a mattress. Air-conditioning was not working too well, any warmer would have been better to open the windows - didn't bother about telling reception. Pool was really good and breakfast was pretty basic but it was fresh and really nothing to complain about (like other reviews). If you want a western breakfast get it yourself! Location is good, walkable to the city centre.

**If you coming from the airport and getting a taxi make sure you don't pay over 100DHS, argue with the taxi drives - in the cab on the passengers seat it says it's only 70DHS from airport to this hotel...** We found you need to argue with the driver so you don't get ripped off!

  • Stayed July 2014, traveled with friends
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Service
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Tunis, Tunisia
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed July 19, 2014

I am totally disappointed by my experience in Novotel Marrakech. I chose this hotel based on my previous experience in Novotel UAE, but it was a huge mistake.
The only good thing about the hotel is the location. Rooms are not well maintained , curtains and bed sheets have whole, AC was not working properly in lots of rooms which seems management were aware of it, cleaning of the room was disaster, although we hinged the sign to clean our room,nothing happened,breakfast is very poor. By any means won't go back to this hotel again.

  • Stayed July 2014, traveled with family
    • 2 of 5 stars Value
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Suite Novotel Marrakech

Address: Rue Haroun Errachid | Quartier de l'hivernage, Marrakech 40020, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#119 Luxury Hotel in Marrakech
Price Range (Based on Average Rates): $
Hotel Class:4 star — Suite Novotel Marrakech 4*
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Also Known As:
Suite Novotel Marrakech Hotel Marrakech

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