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“A real nightmare” 1 of 5 stars
Review of Suite Novotel Marrakech

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Suite Novotel Marrakech
4.0 of 5 Hotel   |   Rue Haroun Errachid | Quartier de l'hivernage, Marrakech 40020, Morocco   |  
Hotel amenities
Ranked #316 of 481 Hotels in Marrakech
Paris, France
Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“A real nightmare”
1 of 5 stars Reviewed July 26, 2013

I have stayed in many Accor managed hotels all around the world and even in Morocco and this is the worst never ever stay I had in an "Accor" "managed" hotel.

This hotel looks like a control less hotel, the security staff from GS4 I guess are doing the "job" of the housekeeping / portier,...

The parking was normally included in our room rate but they were some parking freelancers in front of the hotel that we have to pay to park our car.

AC was not working, and phone, internet and all connection out of service during our stay. I have asked to speak with the manager but nobody wanted to connect me with their management.

Even the towels used in the rooms are unbranded towels (not Suite Novotel branded) which is letting you guess that there is no control from the Accor HQ.

Breakfast was terrible and the staffs were out of service most of the time and especially during Iftar time (Ramadan breakfast).

No greetings, real nightmare, very disappointed, I had even to cancel an Iftar in the Sofitel next door because I was scared to get the same very very very bad service (our choice was Fouquet's Marrakech then for the Iftar).

I do not recommend this hotel at all and wanted to warn the traveller's community.

I am writting this review and still under shock.

Regards.

Badredin

Room Tip: Do not stay in this hotel. This is the tip I am giving you straight from my heart.
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  • Stayed July 2013, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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959 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (68)
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Luxembourg City, Luxembourg
Level Contributor
167 reviews
161 hotel reviews
common_n_hotel_reviews_1bd8 148 helpful votes
4 of 5 stars Reviewed July 16, 2013

Spent one night at this hotel in July 2013. The building and brand are consistent with other Novotel Suites and is of good quality. The pool area looked nice although we did not use it seeing we arrived late and left early. When we arrived the staff was as slow and unattentive as they had been on two previous emails sent to the hotel which they never responded to. As a result we spent more on a taxi ride than we should have, had they responded. This is the first Accor chain hotel that has never respond and is representative of the level of customer service that we received upon check in. The following are the pros can cons of the hotel:

Pluses:
+ Room size and comfort
+ kids stay free (up to two, under 16)
+ Pool
+ Location of the hotel

Minuses:
- Customer Service
- Air Con was okay but could be better

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 10, 2013

Stayed in the Suite Novotel for one week this July. All in all I really have no complaints. Staff were friendly and helpful, rooms were cleaned well and location was perfect. Everything was accessible in walking distance. Souks, town centre, supermarket, restaurants & clubs. If not Taxis wer very cheap (get them to run on their meters if not haggle and agree a price before starting your journey). To sum it up I would say no frills but to high standards. Definitely worth the price your paying for. Great value. Would stay again next time if I were to visit marrakesch.

  • Stayed July 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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London
Level Contributor
24 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
2 of 5 stars Reviewed July 8, 2013

Well - the room itself within the hotel was perfectly decent (good bathroom - shower AND bath, nice size bedroom with nice furniture). The cost was good too (£60 per night per room, shared between 2).

HOWEVER, the staff and service are appaling. It takes literally forever to get served at the front desk (the bar at the back is rarely manned - but when it is, the bar staff are lovely). There's no room service (although you can take a bottle of wine or whatever up from the bar).

The pool is ok - pretty small and full of kids, but it'll do. Deck chairs are ok too (not very many of them, though). Pretty good music playing outside - cheesy 90's commercial tracks.

DO NOT eat breakfast here on pain of death!! The selection will send you into a boredom coma, and if you get over that and decide to eat anything - well, don't say I didn't warn you! Bread is all stale, ham smelly, eggs hard as rocks - in fact, I tried several eggs in increasing desperation but with each one, the rubbery white gave way to a bullet-hard, dark GREEN golf-ball of a yolk that bounced out of the egg, and that I just couldn't stomach. There is no kitchen here and so I can only imagine that they shoved a load of eggs in a kettle for an hour to get them to that state. They frequently ran out of milk and juice, and it took forever to refill.

If you do decide to stay here (even bearing in mind that there's a nice-looking Sofitel hotel across the road...), I highly suggest you eat at this lovely cafe about 2 minutes up the road, turning right out of the hotel.

  • Stayed June 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Accra, Greater Accra, Ghana
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed July 4, 2013

So close to the road and parking was a problem. The staff was quite pleasant and helpful. The staff could speak English and therefore communication was not a problem. The rooms were small however the facilities were goods. The facilities in the room could pass it for 4 star hotel having already stayed in another hotel in Rabat. The only unfortunate thing was that the room I occupied had paper cups for tea instead of proper teacups. This really reduced the standard of service.

  • Stayed July 2013, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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London, United Kingdom
Level Contributor
19 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed June 21, 2013

This hotel and its staff are absolutely amazing. They have hearts and kindness beyond belief and are an amazing establishment in the noveau riche district of Marrakech. They are very helpful and the hotel is clean. The manager and the hotel driver helped me beyond words and the call of duty when my bag got stolen is a souk. They drove me to the police station, gave me water helped me calm down and translated and stayed with me until the statement was complete.They offered emotional support as well making me feel safer and being of as much help as they possibly could. If you are reading this I am very very grateful.
The breakfast is slightly limited but very universal and fresh There are coissants and toast/ cereal and bread rolls. The pool is a lovely way to spend the hottest parts of the day which is surprisingly towards the end of the afternoon (3pm onwards). The hotel is very accommodating and will always bring more sunbeds out if the pool gets too busy.
The area of the hotel compared to the rest of the city feels very safe and is a lovely scene. There is also a Louis Vuitton placed right around the corner and a carrefour not too far which is a great supermarket for snacks and drinks.
As a group of four we got 2 rooms and generraly would advise anyone more than a group of 3 to do the same as the 4th bed is a pull out on the floor so for comfort another room is a better idea.
A lovely restaurant nearby too but it is quite pricey though. It is called Camouni and is on the same road with amazing food.

Room Tip: Rooms in the middle of the hotel have better wifi.
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  • Stayed June 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Level Contributor
51 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
3 of 5 stars Reviewed June 12, 2013

Been in this hotel for 3 nights for Business. Marrakech is the type of town where you either get the really good 5 star hotels or nothing really. The hotel is not a 4 star Novotel in European terms. The hotel is very dark and simple. From inside and out you can tell it needs a refurbishment. Rooms are ok but furniture and paint need attention. Generally the whole room doesn't make you feel welcome... Breakfast is awful with only continental on selection, no cooked breakfast. Internet works only if you are in the central rooms of any floor. Its ok if you switch your expectations to a 3 star hotel.

Room Tip: choose a room in the middle of the floor and not in the end of the corridor to get a good internet s...
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  • Stayed May 2013, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Suite Novotel Marrakech

Address: Rue Haroun Errachid | Quartier de l'hivernage, Marrakech 40020, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#156 Luxury Hotel in Marrakech
Price Range (Based on Average Rates): $
Hotel Class:4 star — Suite Novotel Marrakech 4*
Number of rooms: 112
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Also Known As:
Suite Novotel Marrakech Hotel Marrakech

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